Whatnot
We're Hiring!
Benefits at Whatnot
Financial + Retirement
401(K)
401(K) matching
Company equity
Child Care + Parental Leave
Adoption Assistance
Childcare benefits
Generous parental leave
Office Perks
Company-sponsored outings
Fitness stipend
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development
Continuing education stipend
Promote from within
Lunch and learns
Health Insurance + Wellness
Dental insurance
Disability insurance
Health insurance
Life insurance
Vision insurance
Culture
Flexible work schedule
Open door policy
Remote work program
OKR operational model
Employee resource groups
Vacation + Time Off
Generous PTO
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Recently posted jobs
The Marketplace Operations Workforce Specialist will assist with reporting, schedule updates, and real-time support for Customer Experience and Trust and Safety teams. Responsibilities include tracking scheduling changes, workforce management platform administration, data collection, and building new reporting for analysis of KPIs.
As the Quality Assurance Manager at Whatnot, you will maintain the highest quality standards of the customer experience. You will build, implement, and optimize the quality assurance program, measure quality scores, train agents, and drive performance improvement areas. The role requires at least 5 years of quality assurance experience with leadership responsibilities, the ability to lead and coach team members, strong analytical skills, and familiarity with customer support operations tools and platforms.
