Search the 2 jobs at Whatnot

The Marketplace Operations Workforce Specialist will assist with reporting, schedule updates, and real-time support for Customer Experience and Trust and Safety teams. Responsibilities include tracking scheduling changes, workforce management platform administration, data collection, and building new reporting for analysis of KPIs.

As the Quality Assurance Manager at Whatnot, you will maintain the highest quality standards of the customer experience. You will build, implement, and optimize the quality assurance program, measure quality scores, train agents, and drive performance improvement areas. The role requires at least 5 years of quality assurance experience with leadership responsibilities, the ability to lead and coach team members, strong analytical skills, and familiarity with customer support operations tools and platforms.