Search the 3 jobs at Whatnot

The Customer Experience Agent at Whatnot is responsible for providing exceptional customer service, resolving issues promptly, and ensuring a positive user experience. This role involves interacting with buyers and sellers, handling order management, and collaborating with different departments to improve customer satisfaction. Ideal candidates have 2+ years of support experience, possess a customer-first mentality, and are proactive problem-solvers. Weekend availability and knowledge of ecommerce operations are required. Bachelor's degree or college experience is preferred.

Lead a team of agents to provide excellent customer experience through process improvement, order management, and problem solving. Drive team productivity and quality by analyzing performance metrics and identifying areas for improvement. Partner with cross-functional teams to enhance product and user experience. Must be available to work weekends.

As the Quality Assurance Manager at Whatnot, you will be responsible for maintaining the highest quality standards of customer experience. You will lead quality assurance programs, review quality scores, and collaborate with internal and external teams to drive performance improvement. The ideal candidate has at least 5 years of experience in quality assurance, strong leadership skills, and the ability to adapt to fast-paced environments.