Account Director

| Austin
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 Do you want to work in a fun, engaging, and energetic environment where you will be challenged, rewarded AND inspired? Come join other top performers who are making a real difference in the digital marketing space. This is your chance to be a part of one of Austin’s fastest growing companies working in an award-winning culture. Did you know we were recently awarded Best Small Agency Culture by Advertising Age?

At Adlucent, we don’t just optimize keywords, we help retailers better understand and serve their customers. We envision a world that’s free from the noise of unwanted advertising and we’re building the technology and methodologies to get us there. Join us!

The Account Director shares responsibility for the management of the Account Supervisor team. S/he plays a pivotal part in honing each team member’s people management skills and aiding in overall career development. The Account Director oversees team interactions and dynamics of Account Services as a whole, serving as an escalation point for account and team member-related issues, concerns, and suggestions.

Do these things interest you? You will:

  • Lead and develop a high performance team of 5-10 account management professionals in a fast- paced, analytically-focused and innovative environment.

  • Ensure client teams successfully meet advertiser objectives.

  • Serve as a trusted adviser and collaborator in handling client objections and all complex issues that cannot be solved by account teams.

  • Serve as the executive contact for clients, including day to day client facing responsibilities as needed to drive a strong business relationship.

  • Foster a high performance and high-quality environment so Adlucent achieves excellent results for our clients.

  • Coach people managers in Account Services on leading teams effectively while also driving employee engagement.

  • Collaborate with the leadership team to develop, track, and achieve departmental goals.

  • Oversee department performance as measured against major KPIs and goals; monitors trends to proactively identify risks and opportunities.

  • Own resource allocation and planning decisions for the Account Services team.

  • Oversee Account Services financial management, including client forecasting/projections, budgets, and billing.

What we look for:

  • 7+ years account or management experience in PPC advertising, preferably managing multi-million dollar budget SEM programs through Google AdWords and Bing Ads (or equivalent combination of education & experience)

  • Proven people manager skills developing employees and optimizing organizational effectiveness, including a minimum of two years building and leading teams

  • Strong track record of delivering outstanding service to clients, both internal and external, as well as business results and ROI

  • Demonstrated ability to improve existing systems and implement new structures to build an effective learning environment

  • Ability to communicate complex data with clarity and simplicity

  • Strong problem-solving and analytical skills

  • Keen eye for excellent client service and account performance

  • Bachelor’s degree

Nice to have:

  • Retail experience, including but not limited to: eCommerce; merchandising and promotions; multi-channel marketing; branding

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Location

1300 Guadalupe St, Austin, TX 78701

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