Duo Security

Our mission is simple: democratize security by making it easy and effective for everyone to use.

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Account Manager, SMB

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We are Duo, and we’re here to democratize security for everyone. Our mission is to protect the mission of our customers like Facebook, Twitter, and Etsy by making security simple.

We’re a diverse crew of makers and builders, skaters and coders, filmmakers and DJ’s, teachers and students brought together by a shared belief in adding value to the world. This diversity allows us to bring an empathetic approach to solve some of the most complex global business and security challenges faced today.

We are seeking a driven and experienced Account Manager to join our sales team. The Account Manager is responsible for driving expansion business within the existing Small Market (SMB) customer base. An Account Manager manages the pipeline and delivers results against a quota. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically identifying customer growth and strategic opportunities, managing renewals, focusing efforts on those with churn risk, and producing accurate forecast reports.

Job Responsibilities:

Understand customer requirements
Identify and close expansion opportunities
Proactive reach out to develop upsell opportunities
Identify and manage at risk behavior
Manage top accounts within territory
Drive increased lifetime value
Consistently achieve quota
Provide feedback to ensure continued optimization and improvement of our process

Requirements:

University or college degree
1-2 Years SaaS Selling Experience or 2 + years of Account Management experience
Proficiency using Salesforce
Experience carrying a quota of $500,000 - $1,000,000
CRM Experience (SFCD preferred)
Consistently over-achieving against quota
Highly Personable - able to create relationships face to face and on the phone
Energetic and positive phone skills and strong listening skills
Highest level of integrity
Track record of customer growth and retention in past roles
Passionate about sales and technology
Highly motivated - requires initiative being a role that will be constantly evolving

Nice to Haves:

Security experience from a previous role
Experience managing events (e.g. Customer Dinners, Workshops, etc.)
Previous roles selling to IT/Security Individuals
Experience in a high-growth company

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Brian Lindauer

Head of Data Science and Engineering

CONTINUOUS LEARNING

Creating an environment for professional growth

Duo Security engineers are often working in a place of ambiguity because there’s often little or no ground truth to inform developers on where to go. It takes a lot of user research and cross-collaboration to solve these challenges, but the company’s emphasis on personal growth for its team — personal development plans, the Duo Tech Summit, mentorship and generous training budgets — ensure that everyone’s suited for the job.

Duo is a place where your work can have an impact. Our business is still small enough that every single person’s work makes a huge difference for the company and its customers.

Brian Lindauer

Head of Data Science and Engineering

Hector Menchaca

Head of Engineering Effectiveness

Challenge Seekers

Collaborating and innovating to improve technology

One of Menchaca’s most interesting projects was improving Duo’s continuous integration (CI) build times. “When I joined the company, our build process in CI took anywhere from 1-4 hours (or longer), and after we took ownership of that process, we now build and test in under 20 minutes, spawning multiple parallel pipelines,” Menchaca said. “Our focus on problem-solving leads us to interesting places.”

As cultures go, Duo’s is one of the most dynamic and positive I’ve ever been a part of. At the end of the day, you make progress, do great things and build relationships along the way.

Amber Lindholm

Head of Design Research

PEOPLE FIRST

Products for the people who use them

People are focused on other things than securing access to their data. For Lindholm, that’s not an unfortunate fact: “Instead of having to spend valuable time convincing people to care, we get to focus on the work of ensuring we have the best product experience.” Through stakeholder and user personas — “Gary” and “Lee” are two of them — Duo’s entire technical team is creating products with the end experience in mind.

We have to make it so easy to use our product that the most secure path is actually the happy path for our end users and the people that deploy and administer our products.

Amber Lindholm

Head of Design Research