Sumo is used by over 150,000 websites daily, reaching over 60+ million people. Every month, 1 in 7 people in the world visit a website that uses Sumo and it's our job to make sure the people behind those sites are taken care of.

Our second business, AppSumo is a deal site for entrepreneurs. Reaching over 1 million customers yearly, we've promoted some the coolest companies on the internet like Evernote, Dropbox, Mailchimp and more and are always on the hunt for the next big thing.

There is nothing more important than meeting our customer's Sumo needs. We're looking for people who understand this basic principle and want to work somewhere with purpose, under leadership that listens. We provide top notch, around the clock, don't leave until you're finished type of service. Every customer we work with is our highest priority and we don't go home until they are taken care of. Seriously.

We are the rockstars of SaaS support. Ask anyone at Sumo :)

As Business and Marketing Coordinator, you will be responsible for wearing multiple hats at Sumo including (but not limited to), the following:

Duties:• Responsible for customer support and handling customer tickets that come in via email
• Responsible for email marketing coordination and setup
• Responsible for investigating website leads and passing them along to our sales team via SalesForce
• Responsible for social media management and responsiveness
• Assisting Office Manager with admin tasks including booking flights, snacks for the office, team retreats, calendar coordination for leadership, etc.

Who you are: • You are detail-oriented and understand that procedure makes things easier not boring or redundant.
• You easily learn complex systems and recognize/troubleshoot issues with them
• You effectively communicate technical issues to both non-technical users and developers alike
• You are a master of critical thinking and love solving puzzles, because that's what problems are.
• You have nerves of steel to take on criticism but you have a heart that melts ice caps and can warm up the coldest of customers. You can think objectively to solve a problem and not let that one jerk customer throw you off your game.
• You easily adapt to a rapidly changing product
• You know how to set up effective testing procedures on-the-fly for issues you're working on
• You are thoughtful, organized, and detail oriented. Use the word duck in your application to prove it.
• You are independent, but self-aware of your limits and respectful of the time of those you ask for assistance

Minimum Qualifications: • 1-3 years Customer Support/Service/Admin experience
• Very tech saavy
• Experience with OSX, Windows, Android and iOS
• Super detail oriented. You were a lawyer in a past life.
• WPM: 60+

Preferred Qualifications:
• Experience with Zendesk and Salesforce
• Experience with Website Backends
• Very familiar with Sumo
• Experience with modifying and customizing websites
• Experience with HTML a plus
• Installed and use Sumo on a website
• WPM: 75+