Client Relations Specialist (12pm-9pm Shift)

| Austin
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Is customer service your passion? Do you love sports and music? Do you want to work for a fun, fast growing company where you can learn a lot and thrive?
TicketCity offers a friendly environment with a strong, supportive team atmosphere. We have been named one of the Top Workplaces in 2015 by the Austin American Statesman, been a finalist in Austin's Best Workplaces competition and also been selected as one of Austin Business Journal's Fastest Growing companies. We are looking for fun, talented and motivated people to join our team!

Our Client Relations Specialists help our clients make memories by going above and beyond their expectations while working closely with our in-house sales team and outside vendors. This full-time position located in Austin, Texas, requires the ability to work four 12pm-9pm shifts during the week and one 8am-5pm weekend shift.
Who you are:
  • A great person who genuinely enjoys helping people
  • A true fan of live events who can channel that excitement to shape our client experience
  • A talented multi-tasker who thrives in a changing, fast-growth environment
  • An exceptional communicator who understands how to identify the true needs of a client
  • An energetic person with a growth mindset who approaches new challenges as opportunities
  • A confident and smart decision-maker who can creatively resolve problems
How you'll make a difference:
  • Be the face of TicketCity
  • Provide exceptional service to our clients, in-house team and outside vendors
  • Oversee all orders placed through the TicketCity website and troubleshoot any issues
  • Engage our clients via inbound phone calls, email, live chat, and social media channels
  • Support inbound sales calls and the sales staff to ensure our clients go to their favorite events
  • Provide insight that develops projects related to our website, marketing efforts, and client retention initiatives
What we offer:
  • 100% paid Medical, Dental, Vision and Life
  • 14 days of PTO + paid holidays
  • Quarterly ticket credit to use to attend live events
  • Free snacks and endless Starbucks coffee
  • Fun, casual office environment (including a ping-pong table and arcade games)
  • Flexible spending account, paid long-term disability & retirement account

Austin, TX area candidates only. Must be eligible to work in the US. No agencies please. In your cover letter please include your favorite breakfast taco. *This full-time position located in Austin, Texas, requires the ability to work four 12pm-9pm shifts during the week and one 8am-5pm weekend shift.*

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Location

5912 Balcones Drive, Suite 102, Austin, TX 78731

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