TicketCity is a ticket marketplace that specializes in concerts, festivals and sporting events worldwide. For more than 25 years, TicketCity has been a leading destination for live event tickets, helping thousands of fans each month easily find and buy tickets.

Client Relations Specialist (8am-5pm Shift) at TicketCity
Is customer service your passion? Do you love sports and music? Do you want to work for a fun, fast growing company where you can learn a lot and thrive?
TicketCity offers a friendly environment with a strong, supportive team atmosphere. We have been named one of the Top Workplaces in 2015 and 2016 by the Austin American Statesman, been a finalist in Austin's Best Workplaces competition and also been selected as one of Austin Business Journal's Fastest Growing companies. We are looking for fun, talented and motivated people to join our team!

Our Client Relations Specialists help our clients make memories by going above and beyond their expectations while working closely with our in-house sales team and outside vendors. This full-time position located in Austin, Texas, requires the ability to work four 8am-5pm shifts during the week and one 8am-5pm weekend shift.
Who you are:
  • A great person who genuinely enjoys helping people
  • A true fan of live events who can channel that excitement to shape our client experience
  • A talented multi-tasker who thrives in a changing, fast-growth environment
  • An exceptional communicator who understands how to identify the true needs of a client
  • An energetic person with a growth mindset who approaches new challenges as opportunities
  • A confident and smart decision-maker who can creatively resolve problems
How you'll make a difference:
  • Be the face of TicketCity
  • Provide exceptional service to our clients, in-house team and outside vendors
  • Oversee all orders placed through the TicketCity website and troubleshoot any issues
  • Engage our clients via inbound phone calls, email, live chat, and social media channels
  • Support inbound sales calls and the sales staff to ensure our clients go to their favorite events
  • Provide insight that develops projects related to our website, marketing efforts, and client retention initiatives
What we offer:
  • 100% paid Medical, Dental, Vision and Life
  • 14 days of PTO + paid holidays
  • Quarterly ticket credit to use to attend live events
  • Free snacks and endless Starbucks coffee
  • Fun, casual office environment (including a ping-pong table and arcade games)
  • Flexible spending account, paid long-term disability & retirement account

Austin, TX area candidates only. Must be eligible to work in the US. No agencies please. In your cover letter please include your favorite breakfast taco. *This full-time position located in Austin, Texas, requires the ability to work four 8am-5pm shifts during the week and one 8am-5pm weekend shift.*

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Why work with us
TicketCity was founded in 1990, and along the way we have revolutionized the ticketing industry, helped 1 million fans create lifelong memories and continued to make ticket buying easier for our customers. This entrepreneurial spirit has created an environment where empowerment is our focus and innovation, risk taking and ownership are celebrated.
Culture
Our core values guide everything we do at TicketCity. We are empowered, forward thinking, industry experts who are passionate about providing reliable service and delivering great products to our customers. Plus, we support each other have a lot of fun doing it! At the end of the day, we are just fans helping fans find tickets.
Perks & Benefits
100% Paid Medical/Dental/Vision/Life Insurance
401k with 3% Company Contribution
$200 Quarterly Ticket Credit
Profit Sharing and Quarterly Bonus Incentives
Free Starbucks Coffee Brewed In House and Free Snacks
Ping Pong Table, Arcade Games, Putting Green, Basketball Hoop, TVs Playing ESPN All Day, 2 Break Rooms + Employee Lounge
Incentivized Training and Professional Development Opportunities
Monthly Lunch and Learns
Onsite and Offsite Happy Hours and Other Events

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