Our mission is to revolutionize commerce, bringing online selling and features once reserved for multi-billion-dollar companies to the masses. To make that a reality, we need exceptional people to build, support and grow our platform. If that’s you, come join a fast-growing company with a great culture, outstanding benefits, and funding from visionary investors like Steve Case's Revolution Partners, Softbank, Amex and Telstra.

We have two awesome offices in Austin! We're hiring in our corporate headquarters at Four Points and in our new Downtown product and engineering office, too!

Community Moderator (Partner/Developer Community) at BigCommerce

BigCommerce, named a "Best Place to Work" in Austin 2016, is looking for a Community Moderator for our Austin Four Points Office. The Community Moderator is responsible for the health and “pulse” of the BigCommerce Partner/Developer Community. Your efforts ensure our ecosystem of partners and developers are not only getting their questions answered, but that they are happy, enthusiastic advocates of BigCommerce. You are genuinely interested in developing relationships with our partners and ensuring that their feedback and suggestions are gathered and shared with the appropriate BigCommerce teams, increasing satisfaction. Your focus is on interactions and the sharing/creation of content to drive engaging experiences. You will achieve success as measured by increasing engagement, overall sentiment and satisfaction of the Community user base.

What You Will Do

  • Monitor and participate in the Community on a daily basis, creatively and proactively assisting customers, developer and partner with both technical and non-technical questions.
  • Use your knowledge of merchant, developer, and partner personalities and preferences to craft and execute content and engagement programs.
  • Engage in dialogues that foster connections, relationships, and information sharing, both between members and with you, as a representative of BigCommerce.
  • Assist in the execution of ongoing Community content and programming strategy.
  • Assist Community Manager with the ongoing execution of BigCommerce Ideas through monthly meetings with the Product & API Teams, ensuring that the transparent, consistent sharing of updates.
  • Engage and nurture relationships with key community influencers via initiatives like recognition and reward programs, member spotlights, and access to webinars and internal team.
  • Maintain Community health by moderating content and taking actions against content – i.e. moving thread to another group, editing, adding/deleting tags, or violations of Community Code of Conduct.
  • Work with the Knowledge Base team to update or create content based on customer and developer feedback as well as discussions.
  • Provide mentorship and guidance to the Community Support Representatives.
  • Provide social media support and backup as needed to the Community Support Representative as needed.
  • Assist as needed with ongoing reporting of key metrics associated with the Community on an interval basis (daily/weekly/monthly/quarterly/annual).

Who You Are

  • Experience and knowledge of the business habits, personalities, and learning preferences of ecommerce merchants, partners, and developers required
  • Experience and passion for engaging with others in an online community and social media channels (Facebook, Twitter, Reddit…)
  • Experience with Javascript required
  • Experience with HTML/CSS required
  • Experience in working with APIs and front end development preferred
  • Experience working on open source development projects a plus
  • Experience with MS Excel and Salesforce Reports for recording and charting progress over time
  • Exceptional English writing skills in a personable yet professional tone that fosters meaningful relationships
  • Exceptional judgement and soft-skills required to represent BigCommerce online and communicate about sensitive issues
  • Ability to proactively handle conflicts and deal with the range of personalities, maintaining a compassionate, empathetic, helpful attitude
  • Experience working in a fast-paced environment with tight deadlines
  • Excellent interpersonal skills
  • Ability to work in a team, and independently; Self-directed and proactive
  • Detail-oriented with demonstrated analysis and follow-through skills
  • Good technical understanding and can pick up new tools quickly
  • Demonstrated skill developing and creating internal documentation materials
Inside BigCommerce

BigCommerce is a robust, flexible ecommerce platform that provides established and emerging brands with everything they need to launch, promote, manage and scale a successful online store. BigCommerce merchants earn more than retailers on competitive ecommerce solutions thanks to advanced features, better site performance and streamlined business processes. Founded in 2009, the company has received more than $100 million in funding from SoftBank Capital, American Express, Telstra Ventures, General Catalyst, Revolution Growth and FLOODGATE. BigCommerce supports thousands of retailers around the world from its offices in San Francisco, Austin and Sydney.

We’re a team of smart, passionate and talented people on a mission to democratize commerce. If you’re looking to work with industry leaders and love what you do, we want to hear from you!

Perks & Benefits
  • An amazing company culture that doesn’t just talk values, but lives them
  • Open vacation policy for salaried team members and generous accrual vacation policy for hourly team members, + paid sick time
  • Competitive compensation packages and meaningful stock grants for every employee
  • Comprehensive health insurance coverage that starts on day one
  • Fully stocked kitchens and craft beers (don’t worry, we also subsidize gym memberships)
  • Three especially cool offices in Austin, San Francisco and Sydney
  • A free online store to help you live out your entrepreneurial dreams
  • Employee-driven teambuilding activities like paintball, rock climbing, social sports leagues, hackathons, movie nights, river floats, etc.
  • Time off for volunteering and employee-driven charity events

Company Reviews

"As a partner marketer, I work alongside some of largest brands out there to enable our merchants to truly grow. I am constantly affirmed that the work I do directly impacts the business - and that feels good. I've never been shy about acting boldly and I'm thankful BigCommerce encourages me to do just that."
Kasey Durbin
Sr. Partner Marketing Manager
at BigCommerce
"There's a strong emphasis here on breeding a culture of excellence. It's awesome to work in client success where we have a world-class approach to thinking about the customer first. We hire top talent so you're working in an environment that is not just fun but challenges you to be the best version of yourself. I've made lifelong friends and have been humbled by all BigCommerce has to offer."
David Enriquez
Enterprise Onboarding Consultant
at BigCommerce
"We are building innovative solutions using leading edge tech to enable our merchants to grow their businesses. Come join our ever-growing team and help us push the limits of e-commerce."
Jason Schmitt
Senior Engineering Manager
at BigCommerce
"I couldn't believe my eyes when I first walked into BigCommerce and saw all of these positive, energetic people who love what they do. From a sales career standpoint, I'm so grateful for the amazing opportunities that have been available to me. I love the challenges and energy on our sales floor, as well as the winning culture we've created. Working for BigCommerce truly means being a #teamonamission."
Lauryn Spence
Channel Account Manager
at BigCommerce
"If you are passionate about technology and want to work with motivated, smart people, you will love working at BigCommerce. I am growing as an engineer and making a difference with our merchants everyday."
Nina Blanson
Senior Software Engineer
at BigCommerce
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Perks & Benefits
A free online store to help you live out your entrepreneurial dreams
Competitive compensation packages
Pet Insurance
Comprehensive health insurance coverage that starts on day one
Choice of garage parking or light rail pass for those in our downtown Austin office and free garage parking at our Four Points office.
Open vacation policy for salaried team members and generous accrued time off policy for hourly team members
Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc.
Time off for volunteering and employee-driven charity events
Peer to peer rewards and recognition program
Fully stocked kitchens and craft beers (plus subsidized gym memberships to help work it all off)
Paid parental leave and adoption assistance for new parents
Employer-paid life insurance and disability coverage
Student Loan Genius benefit
Educational assistance for qualified pre- and post-grad courses

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