Description

Who We Are 

Sprinklr is one of the fastest growing technology companies in the world. In the age of the empowered and connected customer, we know that the experience a customer has, at any and every brand touch point matters...a lot.

That’s why Sprinklr offers the world’s only Experience Cloud™ technology platform, purpose-built to help large brands create, manage, and optimize valuable social experiences that customers will love on 20+ social channels and brand websites. 

Unlike point solutions or disconnected cloud services, only an Experience Cloud™ allows brands to consistently deliver valuable customer experiences at every social touch point.

What Are Your Responsibilities

Discover and realize ongoing success criteria for Sprinklr clients with the following:

• Manage and optimize configuration of onboarded sprinklr clients, to ensure their continued success with the sprinklr platform
• Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
• Maintain platform relevancy according to changes business needs
• Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
• Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
• Ensure that every client derives the most value possible from the Sprinklr platform
• Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
• Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

Who You Are & What Makes You Qualified 

• 1-3 years of experience in enterprise software deployment management and/or implementation
• Strength in Social Reporting and Analytics
• Excellent written and verbal communication skills
• Strong technical background with advanced computer skills
• Ability to work independently and as a member of a team
• Demonstrate experience and a passion for the social media technology universe
• Extremely strong communication and presentation skills
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously
• Fluency in social media platforms and direct experience in working with or for social media management software is preferred
• Passion for solving client challenges and commitment to client delight
• 4-year college degree