Sprinklr is the most complete enterprise social technology in the world, purpose-built for global brands to drive business outcomes and manage customer experiences across all touch-points.

Consultant, Managed Services at Sprinklr
Description

Who We Are 

Sprinklr is one of the fastest growing technology companies in the world. In the age of the empowered and connected customer, we know that the experience a customer has, at any and every brand touch point matters...a lot.

That’s why Sprinklr offers the world’s only Experience Cloud™ technology platform, purpose-built to help large brands create, manage, and optimize valuable social experiences that customers will love on 20+ social channels and brand websites. 

Unlike point solutions or disconnected cloud services, only an Experience Cloud™ allows brands to consistently deliver valuable customer experiences at every social touch point.

What Are Your Responsibilities

Discover and realize ongoing success criteria for Sprinklr clients with the following:
  • Manage and optimize configuration of onboarded sprinklr clients, to ensure their continued success with the sprinklr platform
  • Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
  • Maintain platform relevancy according to changes business needs
  • Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
  • Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
  • Ensure that every client derives the most value possible from the Sprinklr platform
  • Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
  • Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

Who You Are & What Makes You Qualified 

  • 1-3 years of experience in enterprise software deployment management and/or implementation
  • Strength in Social Reporting and Analytics
  • Excellent written and verbal communication skills
  • Strong technical background with advanced computer skills
  • Ability to work independently and as a member of a team
  • Demonstrate experience and a passion for the social media technology universe
  • Extremely strong communication and presentation skills
  • Ability to work effectively under tight deadlines and juggle several assignments simultaneously
  • Fluency in social media platforms and direct experience in working with or for social media management software is preferred
  • Passion for solving client challenges and commitment to client delight
  • 4-year college degree
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Why work with us
It takes a certain type of person to get on board with what we are creating at Sprinklr. Developing the world's most complete social enterprise technology is no small feat. The people that join our mission do so because they believe in the power of the connected consumer and brands' opportunities to delight them at every touchpoint.
Culture
Sprinklrites are passionate self-starters. We love the opportunity to be part of an incredibly fast-growing business. We consider ourselves trusted social software guides for our customers. We welcome a challenge and consider ourselves to be incredibly adaptive.
Perks & Benefits
Health, dental, and vision insurance
Life Insurance
Short- and long-term disability
FSA and HSA
401k
Flexible work hours (we support #integratedliving)
Flexible vacation + summer Fridays and personal days
Catered lunches and 24/7 snacks
Pre-tax transit and parking
Gym discounts
Team-building events
Career development
Casual atmosphere
Rapid career growth
Chance to work with the best brands in the world
Puppies are welcome

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