OutboundEngine is looking for an experienced Corporate Trainer, who will be responsible for the design, coordination and implementation of employee-facing training of the Customer Success department. This is a great opportunity to not only build from our current training program, but to create new initiatives. As a Corporate Trainer, you will shape the future of OE’s training program.

What You’ll Be Doing:

• Develops and implements training on a variety of subjects relating to Customer Success, ranging from value selling, to de-escalation, to prioritization/time management, to retention management, to leadership skills.
• Creates and implements development programs for all experience levels, from new hires to managers.
• Identifies employee developmental/training needs, through collaboration with management, skills assessments and employee engagement (i.e. shadowing, information sessions, etc.).
• Develops programs to meet the needs of the employees and departments, to enhance employee performance, morale and to reflect the organization’s core values
• Administers training in a group setting, with the ability to deliver, project and motivate participants through effective training methodologies, both in group and individual classroom dynamics
• Delivers an exciting and interactive training experience, which has clear learning objectives, that can be facilitated in person and/or via webinar.
• Writes curriculum for training, collaborating with key stakeholders to determine best approach to develop the employee’s skill level.
• Establishes training schedules and communicates schedule to the participants in a timely manner. Coordinates training schedules with the customer success and training department’s.
• Develops post-training metrics, utilizing tools such as post-training surveys, to evaluate the effectiveness of the training and to provide information used to improve the overall training experience.
• Conducts regular needs analysis of current training and development programs.

What We’re Looking For:

• Minimum of 3 years of experience in a learning and development/training role, ideally in a customer service or sales environment, including soft skills training.
• A solid understanding of adult learning principles and experience with instructional design, along with development and delivery of training materials
• Ability to effectively communicate to a variety of audiences and skill levels, both in person and via webinar.
• Stay current on trends within leadership development and contribute best practices and key learnings to the team
• Bachelor’s degree in organizational development/organizational behavior or related field desired
• Work effectively and cross functionally across the organization; earning trust and building relationships throughout

 What's in it for you:

• Competitive salary with a bonus based on the success of training
• 100% Paid Insurance (medical, dental, vision, life and disability)
• Generous PTO, accrue 3 weeks annually and a paid two week holiday break at the end of the year
• Company-paid downtown parking, bus or metro pass
• Fully stocked kitchen with snacks, beverages and catered lunches on Wednesdays
• Casual dress and music rocking all day
• An awesome work environment and positive work culture, which celebrates employees success!
• Company events, such as private concerts, happy hours, team outings, holiday parties and more