OutboundEngine helps small business owners market themselves by doing the work for them. We create original content for our clients, automate their email campaigns, update their social media profiles, and ultimately help them grow their businesses and drive long-term value for their customers.

OutboundEngine is looking for an experienced Corporate Trainer, who will be responsible for the design, coordination and implementation of employee-facing training of the Customer Success department. This is a great opportunity to not only build from our current training program, but to create new initiatives. As a Corporate Trainer, you will shape the future of OE’s training program.

What You’ll Be Doing:

  • Develops and implements training on a variety of subjects relating to Customer Success, ranging from value selling, to de-escalation, to prioritization/time management, to retention management, to leadership skills.
  • Creates and implements development programs for all experience levels, from new hires to managers.
  • Identifies employee developmental/training needs, through collaboration with management, skills assessments and employee engagement (i.e. shadowing, information sessions, etc.).
  • Develops programs to meet the needs of the employees and departments, to enhance employee performance, morale and to reflect the organization’s core values
  • Administers training in a group setting, with the ability to deliver, project and motivate participants through effective training methodologies, both in group and individual classroom dynamics
  • Delivers an exciting and interactive training experience, which has clear learning objectives, that can be facilitated in person and/or via webinar.
  • Writes curriculum for training, collaborating with key stakeholders to determine best approach to develop the employee’s skill level.
  • Establishes training schedules and communicates schedule to the participants in a timely manner. Coordinates training schedules with the customer success and training department’s.
  • Develops post-training metrics, utilizing tools such as post-training surveys, to evaluate the effectiveness of the training and to provide information used to improve the overall training experience.
  • Conducts regular needs analysis of current training and development programs.

What We’re Looking For:

  • Minimum of 3 years of experience in a learning and development/training role, ideally in a customer service or sales environment, including soft skills training.
  • A solid understanding of adult learning principles and experience with instructional design, along with development and delivery of training materials
  • Ability to effectively communicate to a variety of audiences and skill levels, both in person and via webinar.
  • Stay current on trends within leadership development and contribute best practices and key learnings to the team
  • Bachelor’s degree in organizational development/organizational behavior or related field desired
  • Work effectively and cross functionally across the organization; earning trust and building relationships throughout

 What's in it for you:

  • Competitive salary with a bonus based on the success of training
  • 100% Paid Insurance (medical, dental, vision, life and disability)
  • Generous PTO, accrue 3 weeks annually and a paid two week holiday break at the end of the year
  • Company-paid downtown parking, bus or metro pass
  • Fully stocked kitchen with snacks, beverages and catered lunches on Wednesdays
  • Casual dress and music rocking all day
  • An awesome work environment and positive work culture, which celebrates employees success!
  • Company events, such as private concerts, happy hours, team outings, holiday parties and more

 

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Why work with us
If you're looking for a company that "works hard and plays harder," ending the work day around a keg in the office break room, we're not the start-up for you. When the clock hits 5 p.m., our sales reps press dial and keep going, our marketing department is still crafting campaign content and analyzing test data, and our support team is still on the phone making sure our customers are getting the best experience possible. We believe in setting goals and surpassing them, listening to our customer feedback and continually improving our product, empowering employees to share ideas and suggestions, and utilizing an open floor plan to allow communication between departments. We're here to make OutboundEngine the best it can be.
Culture
OutboundEngine’s culture is the cornerstone of its success. The team is dynamic and motivated, bringing a fresh burst of energy to the office each and every day. There’s no such thing as your “typical” Enginite. Rather, the office is rich in diversity, packed full of talented individuals from all walks of life, every corner of the United States, and in all stages of their careers. Everyone is open and accepting of the unique traits that make each Enginite who they are. No matter your story, it’s hard not to feel like you belong. It’s not surprising to us that we’ve been named one of Austin’s “Best Places to Work” three years in a row. When you care about the people you work with and align toward a common goal, success is always within reach. Check out #InsideOutbound on Instagram, Facebook and Twitter to learn more.
Perks & Benefits
Competitive benefits
Company events, such as private concerts, happy hours, team outings, holiday parties and more
Two weeks PTO at the end of the year in addition to your regular three weeks PTO
Company-paid downtown parking
Catered lunches on Wednesdays
Fully stocked kitchen with snacks and beverages
Sales team spiffs, ranging from spot bonuses to all-expenses-paid trips

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