Customer Care Specialist

| Austin
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 What you’ll do:
  • Assist Customers with inquiries via telephone and email regarding order status, payments, refunds, site operation, and basic information about our products and services.
  • When necessary, quickly re-direct escalated Customer phone calls.
  • Directly interface with Product Groups for current status

Qualifications:

  • 2 - 3 years customer care experience in a high volume contact center, legal or service environment.
  • Proficiency with, and the ability to rapidly navigate between, the following applications and systems:
  • Windows XP
  • MS Internet Explorer
  • Microsoft Office, including strong skills in Excel, Word & Outlook
  • Call/contact center technologies
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Location

9900 Spectrum Dr, Austin, TX 78717

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