Customer Care Technician
About you:
Are you passionate about providing an unrivaled Customer Care experience? Do you have a super positive attitude and are self-motivated? The ideal candidate will thrive in a high volume, multi-tasking environment and be extremely detail oriented. If you have the ability to be accountable for your work, to take lead in a very busy environment and know how to prioritize and organize with only a moment’s notice, then you may be the person we are looking for!
Role and Responsibilities:
- Ability to quickly learn the HotSchedules product suite in order to be capable of supporting and troubleshooting them
- Input complete and accurate notes in the internal systems.
- Effectively manage time and resources in order to deliver the highest value to our clients.
- Deliver excellent customer service at all times by:
- Building rapport with clients
- Being genuine and making clients feel comfortable
- Inspiring confidence in the solutions we deliver
- Be conscious of our clients time and potential frustration
- Follow up on all matters in a timely manner
Experience with the following is preferred:
- Previous experience in a call center environment
- Experience with Zendesk
- Restaurant experience is a plus
- Bilingual is also a plus
Minimum Qualifications:
- Only Austin, TX based candidates will be considered
- Strong foundation of basic computer and smart-phone technology
- Must be able to type at least 40+ words per minute
- Must possess excellent verbal and written communication skills.
- Must possess a strong team attitude while being dependable and flexible
- Working knowledge of Microsoft Office
We Are:
Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service – and the people who make this happen.
Our Values: Because they are important to us!
Service – We come from the service industry, and like you, we know that great service is the only thing that keeps customers coming back.
Creativity – Not sure how to get that project done? We don’t let “the way we’ve always done it” get our way. We value out of the box thinkers who have fresh ways to address challenges!
Family – When you’re here, you’re family. When it’s time to go home, we respect your work-life balance so you can be with your real family.
Fun – In between (and even during) all the hard work, we like to have a lot of fun! From inter-office video contests, to fitness challenges, happy hours and Friday lunches, we keep it awesome.
Humility – Humility starts at the top and flows throughout. It’s about responsibility, acknowledging mistakes and never forgetting our humble beginnings.
Learn more about us, our story and how we became a part of the HotSchedules family of products and services. Visit the About Us page on HotSchedules.com