HotSchedules was founded in Austin, Texas in the late 90’s by two restaurant guys who thought that managing and working for a restaurant ought to be easier. They decided to tackle one problem in particular: old-school scheduling practices. When one of them was asked to build a Website for a college project, he saw an opportunity to put an end to the persistent paper-schedules and back-and-forth phone calls. He developed a site that let employees log-on and view their schedule from their computers. It was a huge hit and a company was born*. Today, HotSchedules provides the most loved, followed and used employee scheduling and labor management solution in the restaurant industry. Over the years, we’ve proudly earned the trust of more than 1.2 million managers, owners, operators, servers, line cooks, bussers and bartenders. Our employee scheduling software is used by companies of all shapes and sizes, from huge franchise operations down to independent mom and pops and pretty much everyone in between. But the leadership team recognized that the picture wasn’t complete. After all, there’s a lot more to successfully running a restaurant than managing labor. So, when the opportunity to partner with other industry-leading companies, including Macromatix (back-office management), Schoox (e-learning management system) and the Manager’s Red Book (shift and task management) came up – it was a no-brainer. For a short while, we called ourselves Red Book Connect (and if you heard of it, well, yay! Some of that expensive marketing paid off!), but it wasn’t long before we realized that the name most people recognized and had come to love was HotSchedules. In 2015, we decided to go back to the HotSchedules namesake. We also decided to strengthen our portfolio with two game-changing products: Jobsabi, the hottest referral-based recruiting tool in the restaurant industry, and Bodhi, which integrates and delivers all your data on a “silver platform”. In a lot of ways, this year feels like we’re just getting started. What was once a small Austin office filled with people working in their gym clothes is now a global family working hard (sometimes still in their sweats) to make our products amazing for everyone. One thing is for sure, we’re looking forward to what the next decade has in store and in continuing to deliver on our mission, our purpose and our values. 

Customer Care Technician at HotSchedules
Description

About you:    

Are you passionate about providing an unrivaled Customer Care experience?  Do you have a super positive attitude and are self-motivated?   The ideal candidate will thrive in a high volume, multi-tasking environment and be extremely detail oriented. If you have the ability to be accountable for your work, to take lead in a very busy environment and know how to prioritize and organize with only a moment’s notice, then you may be the person we are looking for! 

Role and Responsibilities:

  • Ability to quickly learn the HotSchedules product suite in order to be capable of supporting and troubleshooting them
  • Input complete and accurate notes in the internal systems.
  • Effectively manage time and resources in order to deliver the highest value to our clients.
  • Deliver excellent customer service at all times by:
    • Building rapport with clients
    • Being genuine and making clients feel comfortable
    • Inspiring confidence in the solutions we deliver
    • Be conscious of our clients time and potential frustration
    • Follow up on all matters in a timely manner

Experience with the following is preferred:

  • Previous experience in a call center environment
  • Experience with Zendesk
  • Restaurant experience is a plus
  • Bilingual is also a plus

Minimum Qualifications:

  • Only Austin, TX based candidates will be considered
  • Strong foundation of basic computer and smart-phone technology
  • Must be able to type at least 40+ words per minute
  • Must possess excellent verbal and written communication skills.
  • Must possess a strong team attitude while being dependable and flexible
  • Working knowledge of Microsoft Office

We Are:

Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service – and the people who make this happen.

Our Values: Because they are important to us!

Service – We come from the service industry, and like you, we know that great service is the only thing that keeps customers coming back.

Creativity – Not sure how to get that project done? We don’t let “the way we’ve always done it” get our way. We value out of the box thinkers who have fresh ways to address challenges!

Family – When you’re here, you’re family. When it’s time to go home, we respect your work-life balance so you can be with your real family.

Fun – In between (and even during) all the hard work, we like to have a lot of fun! From inter-office video contests, to fitness challenges, happy hours and Friday lunches, we keep it awesome.

Humility – Humility starts at the top and flows throughout. It’s about responsibility, acknowledging mistakes and never forgetting our humble beginnings.

Learn more about us, our story and how we became a part of the HotSchedules family of products and services. Visit the About Us page on HotSchedules.com

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Why work with us
Be part of the vibrant, enthusiastic and growing team at HotSchedules - well-known across the globe for bringing all aspects of restaurant management to the cloud. This is your chance to join a hip, Austin-based tech team that has a passion for serving those who serve others!
Culture
Our company values say it all: Service, Creativity, Family, Fun and Humility. We have a service driven culture, we use creative ideas to solve problems, we treat all employees like family, we have tons of fun and from the very top, we are humble.
Perks & Benefits
Open PTO program, Company paid health, dental & vision insurance, 4 Charity days per year, $50 Monthly Cell Phone Reimbursment, Matching 401k, Catered Lunch Program, Pizza every Friday

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