Customer Care Technician
About you:
Are you passionate about providing an unrivaled Customer Care experience? Do you have a super positive attitude and are self-motivated? The ideal candidate will thrive in a high volume, multi-tasking environment and be extremely detail oriented. If you have the ability to be accountable for your work, to take lead in a very busy environment and know how to prioritize and organize with only a moment’s notice, then you may be the person we are looking for!
Role and Responsibilities:
- Ability to quickly learn the HotSchedules product suite in order to be capable of supporting and troubleshooting them
- Input complete and accurate notes in the internal systems.
- Effectively manage time and resources in order to deliver the highest value to our clients.
- Deliver excellent customer service at all times by:
- Building rapport with clients
- Being genuine and making clients feel comfortable
- Inspiring confidence in the solutions we deliver
- Be conscious of our clients time and potential frustration
- Follow up on all matters in a timely manner
Experience with the following is preferred:
- Previous experience in a call center environment
- Experience with Zendesk
- Restaurant experience is a plus
- Bilingual is also a plus
Minimum Qualifications:
- Only Austin, TX based candidates will be considered
- Strong foundation of basic computer and smart-phone technology
- Must be able to type at least 40+ words per minute
- Must possess excellent verbal and written communication skills.
- Must possess a strong team attitude while being dependable and flexible
- Working knowledge of Microsoft Office
Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service – and the people who make this happen.