Customer Care Technician

| Austin
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Description

About you:    

Are you passionate about providing an unrivaled Customer Care experience?  Do you have a super positive attitude and are self-motivated?   The ideal candidate will thrive in a high volume, multi-tasking environment and be extremely detail oriented. If you have the ability to be accountable for your work, to take lead in a very busy environment and know how to prioritize and organize with only a moment’s notice, then you may be the person we are looking for! 

Role and Responsibilities:

  • Ability to quickly learn the HotSchedules product suite in order to be capable of supporting and troubleshooting them
  • Input complete and accurate notes in the internal systems.
  • Effectively manage time and resources in order to deliver the highest value to our clients.
  • Deliver excellent customer service at all times by:
    • Building rapport with clients
    • Being genuine and making clients feel comfortable
    • Inspiring confidence in the solutions we deliver
    • Be conscious of our clients time and potential frustration
    • Follow up on all matters in a timely manner

Experience with the following is preferred:

  • Previous experience in a call center environment
  • Experience with Zendesk
  • Restaurant experience is a plus
  • Bilingual is also a plus

Minimum Qualifications:

  • Only Austin, TX based candidates will be considered
  • Strong foundation of basic computer and smart-phone technology
  • Must be able to type at least 40+ words per minute
  • Must possess excellent verbal and written communication skills.
  • Must possess a strong team attitude while being dependable and flexible
  • Working knowledge of Microsoft Office
We Are:

Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service – and the people who make this happen.

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Location

Our office overlooks the 360/Pennybacker Bridge in scenic Northwest Austin. From our rooftop deck you can see Lake Austin and beautiful downtown.

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