About Main Street Hub:

Main Street Hub is the voice of more local businesses than any other company. Utilizing its proprietary technology, the company offers a unique “do-it-for-you” marketing platform that integrates social media, customer reviews, web, and email marketing to help local businesses get more customers and keep them coming back, while saving them valuable time. Their team of dedicated, bright, positive people from all backgrounds is on a mission to create thriving local economies and help merchants and customers discover community.

Backed by leading investors, Main Street Hub was founded in 2010 and has grown to a team of over 600 colleagues with offices in both Austin, Texas and New York. Main Street Hub provides an essential service for local businesses and has been named one of the fastest growing private companies in the U.S. by Inc. Magazine, the fastest growing startup in Austin by the Austin Business Journal, and a Top Workplace by the Austin American-Statesman. Main Street Hub currently has more than 8,500 local business customers and has published more than 10 million messages across the web.

For more information on our culture, check out https://blog.mainstreethub.com/why-our-values-matter.

Who are you?

• You are a fit with Main Street Hub’s values and are passionate about supporting local businesses and communities.
• You are a creative problem solver. You want to understand how things work and quickly identify opportunities to make processes work better.
• You are meticulous and precise when executing a task. When it comes to details, you are painstakingly accurate and consistently thorough.
• You are a world-class leader of people and know how to motivate individuals and teams to contribute at a high level.
• You are passionate about organization and can adhere to and define organizational systems.
• You work up, down and across the organization bringing teams together.
• You can prioritize and reprioritize ruthlessly, and you enjoy working toward higher and higher efficiency.
• You’re adaptable and responsive, and are confident in your ability to meet needs across multiple teams, platforms, and customers.
• You are an analytical powerhouse.
• You demonstrate role model project management skills throughout the lifecycle of an initiative, from conception of idea and ROI formulation through delivery and continuous improvement.
• You have strong customer service and communication skills.
• You’re pumped about working in a fast-paced, high-growth startup environment.
• You have a “get it done” attitude and a work ethic to match.
• You have a bachelor’s degree or relevant, transferable work experience.

What you’ll do:

• Lead a group of talented analysts who manage continuous improvement projects throughout the Operations Content and Account Management Teams.
• Manage the instructional design and training development for internal and external operations.
• Lead workforce management to deliver hiring recommendations and optimize service level, productivity and utilization.
• Deliver key metrics and reporting for the Operations, Content and Account Management Teams.
• Partner with the Product and Engineering Teams to develop internal and customer-facing tools focusing on efficiency, quality and value.
• Lead customer advocacy projects leveraging the voice of the customer and other frameworks to impact positive change in our products and services.
• Partner with teams throughout the company to lead projects to deliver the operations for new service offerings to our customers.
• Any other responsibilities as may arise in the context of a fast-moving startup.

 Why is it awesome?

• You’ll be surrounded by individuals who thrive on pushing themselves and each other to innovate and deliver the best for our customers. We’re constantly raising the bar and we all get better along the way.
• You’ll be an operations wizard for local business owners every day, using your problem-solving and resourcefulness to build and organize a complete social media presence for them.
• You’ll learn about different kinds of small businesses and industries, both from a business owner’s perspective and a consumer's perspective. You’ll also have the opportunity to be exposed to cutting-edge technology and social media marketing strategies, product development, and whatever else about the business you’d like to learn.
• You’ll have the opportunity for growth -- Main Street Hub is on the way up, paving exceptional career paths for exceptional talent. 

Are there perks?

• Three weeks paid time off, plus holidays
• 100% paid medical, dental, and vision insurance for employees, and 50% of premiums paid for dependents
• Stock options
• 401(k) plan
• Vibrant culture with social events inside and outside the office, including volunteer opportunities.
• Brand new office in the heart of downtown Austin
• A full-service espresso bar operated by Houndstooth coffee and local beer on tap
• Free snacks and fully-stocked fridges
• Professional development and experience working at one of the fastest growing startups in the country