Customer Success Executive

We live in a moment of remarkable change and opportunity that is cognitive computing. The convergence of data and technology is transforming industries, society and even the workplace. CognitiveScale is looking for talent to drive market success by building cognitive business solutions.

It is the Customer Success Executive’s responsibility to grow our revenue in existing accounts by expanding the deployment and adoption of CognitiveScale's products and services. This is primarily a sales/relationship development role but the ability to manage complex programs, and to technically understand our products as a feature/benefit level is critical to your success. This individual should be a persuasive public speaker and be comfortable with presenting to and negotiating with C-level executives. 

Prior management of a major customer with multiple parallel expand-style selling activities is a must. Key to this role is being able to articulate value, inspire and sell the future of CognitiveScale to encourage adoption and expansion within existing accounts. As a trusted advisor and coach, the CSE works with the Project Management and Solution Architect teams to prescribe how CognitiveScale's products can be applied to efficiently astound the customer with the results we deliver. He/she must possess strong expertise in business application deployment cycles, a top-tier understanding of the financial services industry as well as strong account management and relationship cultivation skills. 
Responsibilities: 

• Manage, implement and grow CognitiveScale with a portfolio of key / flagship accounts
• Cultivate trusted advisor relationships with customer executive sponsors such that all activities are closely aligned with the customers’ business cases and strategies, allowing the full potential of their CognitiveScale solution to be realized
• Develop a more-than-surface-level of expertise on the CognitiveScale product suite, while keeping up to date on relevant industry changes
• Establish and oversee customers’ adoption, training and development of best practices to continually drive incremental value and return on their investment
• Facilitate the development of a community of like CognitiveScale customers within an account, routinely sharing best practices and leveraging lessons learned
• Identify and grow opportunities in collaboration with the sales team
• Ability to work with multiple accounts and multiple projects within each account
• Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to their CognitiveScale roll-out
• Develop communication cadence and leadership on product updates that impact the customer’s global program
• Disseminate application and vertical best practices to help improve the products and selling motion of CognitiveScale

Requirements: 

• 10+ years relevant work experience. Experience in SaaS, account management, artificial intelligence, professional services sales, or strategy consulting a plus
• Experience working in financial services, directly managing accounts in this industry and/or working directly with sales/distribution in financial services
• Existing relationships at the C- and VP-level in significant customers in the financial services space.
• Ability to navigate complex customer organizations effectively
• Experience delivering highly effective executive-level presentations
• Excellent, written and oral communication skills
• Team-first attitude, self-starter approach
• BA/BS degree; MBA is a plus

Your typical day might include: 

• Closing new product and services sales in existing accounts
• Being the driving force behind several concurrent implementations
• Finding the next 5 applications of our technology in the account
• Marshalling resources from Project Management, Solution Architecture, and Engineering to create a compelling proposal and a pragmatic implementation plan for the customer’s next project
• Meeting with CxOs, Heads of Sales and Marketing Managers at our key accounts
• Conducting marketing events to raise awareness of the value we’ve delivered to a customer and of the capabilities of our products and services
• Collaborating with your project teams to develop roll-out plans, communication strategies for new product launches
• Facilitating the creation of a community of users within your customer account
• Collaborating with your customer and our engineering team to specify custom solutions and implementation plans
• Providing input to the product roadmap based on feedback from customers
• Interacting with just about all teams at CognitiveScale -- sales, engineering, marketing, product, etc.
• Inventing innovative ways to approach the customer about our technology
• Inventing innovative ways to deliver complex programs in light of resource constraints

CognitiveScale is an Equal Opportunity Employer. CognitiveScale does not discriminate against any applicant for employment because of age, gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, or disability.