Customer Success Manager - College Scheduler
Sorry, this job was removed at 10:00 p.m. (CST) on Friday, June 3, 2016
By clicking Apply Now you agree to share your profile information with the hiring company.
You might think client success managers keep clients happy and solve problems, but they also have to work hard to set expectations, keep clients engaged and excited about our vision, and ensure clients get value from their partnership with Civitas Learning's College Scheduler capabilities.
We are looking for a committed Customer Success Manager for College Scheduler to join our team where you’ll have the opportunity to help more students graduate – through our college and university clients across the U.S. that are excited about using optimized class scheduling and planning to measurably improve student success. By combining your keen sense for supporting client needs with an understanding for how our platform and applications can help them attain their strategic objectives, you’ll be able to accelerate our partners’ student success initiatives.
What you will do as a Customer Success Manager
- Develop success plans for our partners that outline expectations, success metrics, and potential issues to be addressed along the journey to implement analytics platform and applications.
- Become a Subject Matter Expert that aligns with success metrics by: process discovery, value alignment, key objectives, relationships, initiatives and liaison with experts to drive specific outcomes.
- Act as a trusted advisor for partners, driving value on an ongoing basis and seeking new opportunities to advance partner goals, through current or new offerings.
- Communicate implementation requirements in a concise, actionable way to ensure delivery timelines and accountabilities are understood.
- Coordinate and monitor requirements across internal delivery teams to ensure activities are prioritized and executed against timelines, addressing support issues proactively.
- Drive application adoption though: roll out plan, metrics reporting and partner training.
- Provide strategic guidance per product based on analytics with: monthly insight generations, quarterly business reviews, pilot creation and pilot expansion.
- Travel to on-site meetings with partners to help them work through implementation and to share insights and learnings from our work together.
- Occasional travel (10-15%) between Civitas’ Austin, TX and Chico, CA offices to, as well as to our most important industry events for meetings with our partners.
What we are looking for in a Customer Success Manager
- Bachelor’s Degree and at least 3-5 years experience in client services/account management.
- Unwavering integrity, attention to detail, and desire to exceed client expectations.
- Strong project management skills with demonstrated ability to prioritize work.
- Outstanding oral and written communication skills, with the ability to present to stakeholders.
- Experience delivering technology-driven solutions, strongly prefer working with a SaaS company or higher education industry
- Bonus points for working with business intelligence and analytics software
- Authorization to work in the U.S.
- Based in Austin, TX or Chico, CA
What you are looking for in your career
- An office full of insanely talented, mission-driven people.
- The chance to use your powers to do something that truly matters.
- Being involved with a once-in-a-generation company, at the cutting edge of technology.
If you have the passion to forge meaningful relationships, the challenger mindset required to keep partners engaged, the ability to understand the bigger picture and to put yourself in the shoes of college and universities faced with the unique challenge and opportunity of designing better pathways to student success, then you belong here.
Read Full Job Description