ABOUT US

Join Our Team:

TrendKite is transforming the way the world views earned media - and we’re making life better for PR professionals in the process. Our platform harnesses big data and analytics to easily measure the impact news coverage has on a brand’s reputation, website traffic, and business goals. As a venture backed, high traction startup, we’re disrupting a huge existing market while helping companies like Nike, HubSpot, Pinterest, and hundreds more turn PR coverage into real business impact.

Our Culture:

The TrendKite team is smart, passionate, and loves the hands-on hard work it takes to build a great company. As a company, we work hard, play hard, and do everything we can to make our customers wildly successful. We're a motivated group with a passion for start-ups and the wild but rewarding ride they entail. Enjoy doing stuff outside of the office? Us too! We celebrate our successes outside of work and take care of our people with solid benefits. 
THE ROLE

What you'll do at TrendKite:

• Coordinate cross-functional processes (with Product, Engineering, and Sales) that help ensure customers see value from the TrendKite platform and TrendKite meets renewal and upsell targets
• Customer Success Team enablement, including providing training, materials, and data that help CSMs work more effectively
• Implement and manage software that facilitates CSM Ops activities
• Determine the timing and content of touch points for CSMs along the customer journey, to drive optimal adoption and high customer satisfaction
• Detect early signals of at-risk renewals, design playbooks for CSMs to address them, and provide path to escalation
• Maintain TrendKite product expertise among team members
• Bring intelligent product feedback and recommendations to the product team and bug prioritization to the engineering team
• Serve as customer-facing technical expert

What you MUST bring to the table:

• 3-5 years of experience in customer success operations or other customer-focused project-oriented role
• Experience/administration of Salesforce
• Passion for designing scalable processes
• Killer communication skills, and ability to translate the result of a complex analysis into simple, actionable explanation
• Exceptional time management
• Bachelor's degree

Bonus if you have:

• Gainsight experience
• Experience in a SaaS recurring revenue model
• Past start up experience

BENEFITS

How we'll value you as a team member:

• Competitive pay- work hard and we'll take care of you
• Medical, Dental & Vision for you and your family- we help you out with the cost!
• Company paid life insurance - just in case
• Stock Options- we're all owners in the company
• Enjoy our vacation policy – there is no policy, balance matters
• Bites and Bytes Fridays - enjoy catered lunch while learning about our company and our industry 
• Stay fueled up with snacks, gourmet coffee, fancy beer (two on tap along with cold brew coffee and kombucha) and a stocked fridge and pantry for a quality meal
• Free Parking- worth its weight in gold in downtown Austin
• Celebrate wins with us- we've rented out a theatre for Star Wars, a party boat on Lake Austin, a custom-cocktail bar over the holidays and plenty more
• Results-oriented culture in a casual work environment
• Employee referral program- work alongside people you know are great 

TrendKite is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.