What are we looking for?

You are an ambitious and highly motivated Customer Support Representative looking to join a growing company. You have exceptional customer service, are analytical and are genuinely driven to go above and beyond to help our customers. You’re main responsibility will be to provide support and training to our customers.

What you’ll do:

• Provide customer and technical support resolution via email, phone and other electronic medium
• Assist customers with product installation, general product questions and product/hardware setup issues
• Train customers in the use of Alchemy products
• Follow-up proactively with customers through issue resolution
• Document details of all customer interactions in CRM
  

What you bring to the table:

• Ability to troubleshoot basic PC and tablet (iOS and Windows) issues
• Ability to work independently and efficiently to meet deadlines
• Excellent written and verbal communication, interpersonal, organizational and presentation skills
• Proficiency in MS Office and Windows-based applications
• Experience in a help desk environment providing SaaS technical support to individual users
• Ability to work daytime, evening and overnight shifts (Monday - Sunday)
• High school diploma or GED
• Bilingual preferred:  English, Spanish, French, or Portuguese

What’s in it for you?

Alchemy is a growing company with an innovative work environment that offers:

• Competitive compensation plus innovative incentive programs
• Company paid vision, dental and health benefits for employees (spouse, domestic partner, and dependents can be added at additional costs)
• 401k Plan with a Company match
• Paid Time Off
• Company paid short and long term disability
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program

Alchemy strives to maintain a fun and positive environment. Here are some perks offered to employees:

• Flexible and casual environment
• Frequent employee appreciation events
• Game room with shuffle board, darts, and foosball
• Snacks provided throughout the week
• Monthly onsite massages