We’re looking for a customer-centric individual to join our Client Success Team in an entry-level role as a Customer Support Representative.

Our Culture:

Located in the heart of downtown Austin, TrendKite believes strongly that bringing on the best people will build the best company. To do that, we make sure we offer a great environment full of passionate team members who love coming to work every day and making an impact on the business and each other. As a company, we work hard, play hard, and genuinely believe in the value of our product. We're a motivated group with a passion for start-ups and the wild but rewarding ride they entail. Enjoy doing stuff outside of the office? Us too! We celebrate our successes outside of work and take care of our people with solid benefits.

What you'll do at TrendKite:

• Communicate efficiently and effectively with our customers. We rely on live help chat to do most of our support, but you'll also be talking to customers on the phone every now and then
• Own customer experience from initial contact to resolution. We pride ourselves on getting out in front of customer issues and proactively making sure our customers are getting the most they deserve from TrendKite
• Become an encyclopedia of TrendKite product knowledge. You’ll be challenged to keep pace with our product changes but you’ll have fun becoming a master
• You'll apply creative problem-solving techniques to identify the source of concern while keeping the customer updated with progress of the issue
• You'll jump at the chance to learn about the customer, understand their challenge, and use your “whatever-it-takes” attitude to provide the solution

What you MUST bring to the table:

• Passion for an excellent customer experience 
• An aptitude and hunger for learning about technology and analytics
• An eye for detail, with exceptional written and verbal communication
• Unrivaled work ethic
• Self-starter meets team-player work style
• Bachelor’s degree

How we'll value you as a team member:

• Competitive pay- work hard and we'll take care of you
• Medical, Dental & Vision for you and your family- we help you out with the cost!
• Company paid life insurance - just in case
• Stock Options- we're all owners in the company
• Enjoy our vacation policy – there is no policy, balance matters
• Bites and Bytes Fridays - enjoy catered lunch while learning about our company and our industry 
• Stay fueled up with snacks, gourmet coffee, fancy beer (two on tap along with cold brew coffee and kombucha) and a stocked fridge and pantry for a quality meal
• Free Parking- worth its weight in gold in downtown Austin
• Celebrate wins with us- we've rented out a theatre for Star Wars, a party boat on Lake Austin, a custom-cocktail bar over the holidays and plenty more
• Results-oriented culture in a casual work environment
• Employee referral program- work alongside people you know are great 

TrendKite is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.