Desktop Support

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 Amherst InsightLabs is hiring for a Desktop Support for its corporate office in Austin, TX.  This position will requires a person who is professional in appearance and personality.  

A successful candidate will have extensive experience in the areas of customer service, technical support and troubleshooting as it applies to computers, networking, IP telephony and applications.  You will be expected to interact with a team of system administrators and engineers, providing clear and concise information when escalation of issues is required.     
 
Responsibilities:
  • Act as first point of contact for Amherst employees experiencing issues with applications, desktop hardware, IP telephony services or printing.
  • Interact with Amherst employees over the phone, in person or via video conferencing to bring resolution to reported issues.
  • Diagnose and research complex issues involving multiple internetworked systems.
  • Administer security updates to the desktop and server environments.
  • Provide excellent customer service in demanding situations.
  • Escalate issues to Systems or Network engineering as appropriate.
  • Strong time management skills and the ability to prioritize workload.
  • Manage hardware and software inventory. Accurately forecast equipment needs and acquire necessary components to ensure consistent delivery of service to employees.
  • Install and configure hardware and software on desktop computers and laptops.
  • Self-motivation and the ability to proactively identify areas of needed improvement.
  • Ability to lift items such as printers, desktop computers and monitors.
 
Experience:  Minimum of 5 years supporting medium to large size businesses.
Certification:  Not required, but considered a benefit.
Knowledge and Skills:  In depth experience with Microsoft Windows 10 and Office 2013/2016.  Experience with Jabber and Lync is preferred.  
 
Amherst Holdings LLC is a privately held corporation and is located in West Austin with beautiful views of Lake Austin and the loop 360 bridge in a beautifully renovated modern work space with the latest technologies. A competitive compensation package, semi-annual bonus, 401k, paid vacation, 11 paid holidays, accrued sick/personal time, employer paid benefits (medical, dental, vision) and on-site fitness center/locker rooms. We offer daily catered lunches, full stocked kitchen with snacks/drinks, relaxed casual  environment  and weekly/quarterly office events!
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Location

Austin at our HQ with beautiful views of Lake Austin in a modern office as well as our second office in the top floor of the Frost Tower downtown

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