ABOUT US

Join Our Team:

TrendKite is transforming the way the world views earned media - and we’re making life better for PR professionals in the process. Our platform harnesses big data and analytics to easily measure the impact news coverage has on a brand’s reputation, website traffic, and business goals. As a venture backed, high traction startup, we’re disrupting a huge existing market while helping companies like Nike, HubSpot, Pinterest, and hundreds more turn PR coverage into real business impact.

Our Culture:

The TrendKite team is smart, passionate, and loves the hands-on hard work it takes to build a great company. As a company, we work hard, play hard, and do everything we can to make our customers wildly successful. We're a motivated group with a passion for start-ups and the wild but rewarding ride they entail. Enjoy doing stuff outside of the office? Us too! We celebrate our successes outside of work and take care of our people with solid benefits. 
THE ROLE

What you'll do at TrendKite:

• Recruit, develop, and retain a world-class team of Customer Success professionals
• Define and oversee lifecycle and touch points for the TrendKite customer experience
• Lead the Customer Success team in managing escalations, removing roadblocks, developing individual skills, coaching, and balancing workloads
• Provide guidance for CSMs to deeply understand our customers’ objectives and become a trusted advisor while driving and demonstrating value & ROI
• Continuously evaluate and improve metrics relevant to measuring customer health and Customer Success performance
• Assist in creation and maintenance of playbooks and deliverables for each phase of the customer lifecycle including regularly scheduled insights reviews and executive business reviews
• Communicate opportunities for business process improvement and product enhancements that will support a simpler customer experience, improved operating efficiency and customer retention
• Determine necessary metrics and data required to support customers’ needs; ensure timely development and delivery of that data and reporting

What you MUST bring to the table:

• 10+ years of experience in customer success or account management, and 3+ years senior management experience
• Data-driven decision making approach
• Experience in creating a performance and metrics focused team
• Self-starter and experienced coach
• Experience in a SaaS recurring revenue model
• Relevant Bachelor's Degree

Bonus if you have:

• Gainsight experience
• PR or Marketing background

BENEFITS

How we'll value you as a team member:

• Competitive pay- work hard and we'll take care of you
• Medical, Dental & Vision for you and your family- we help you out with the cost!
• Company paid life insurance - just in case
• Stock Options- we're all owners in the company
• Enjoy our vacation policy – there is no policy, balance matters
• Bites and Bytes Fridays - enjoy catered lunch while learning about our company and our industry 
• Stay fueled up with snacks, gourmet coffee, fancy beer (two on tap along with cold brew coffee and kombucha) and a stocked fridge and pantry for a quality meal
• Free Parking- worth its weight in gold in downtown Austin
• Celebrate wins with us- we've rented out a theatre for Star Wars, a party boat on Lake Austin, a custom-cocktail bar over the holidays and plenty more
• Results-oriented culture in a casual work environment
• Employee referral program- work alongside people you know are great 

TrendKite is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.