About Main Street Hub:

Main Street Hub is the voice of more local businesses than any other company. Utilizing its proprietary technology, the company offers a unique “do-it-for-you” marketing platform that integrates social media, customer reviews, web, and email marketing to help local businesses get more customers and keep them coming back, while saving them valuable time. Their team of dedicated, bright, positive people from all backgrounds is on a mission to create thriving local economies and help merchants and customers discover community.

Backed by leading investors, Main Street Hub was founded in 2010 and has grown to a team of over 700 colleagues with offices in both Austin, Texas and New York. Main Street Hub provides an essential service for local businesses and has been named one of the fastest growing private companies in the U.S. by Inc. Magazine, the fastest growing startup in Austin by the Austin Business Journal, and a Top Workplace by the Austin American-Statesman. Main Street Hub currently has more than 10,000 local business customers and has published more than 8 million messages across the web.

Our mission is to create thriving local economies. Through technology, creativity, and service, we provide great local businesses across the country with a do-it-for-you solution that helps them drive results, at a price that works for them.

For more information on our culture, check out https://blog.mainstreethub.com/why-our-values-matter.

About the Operations Team:

This individual will lead our 50-person operations team and is chartered with delivering a world class onboarding experience for our customers. Across social media platform setup, website operations, photography, and customer branding this individual delivers customer value and makes sure that customers have the best introduction to our services. The successful candidate will be an amazing people leader and truly live Main Street Hub’s core values and have a consistent track record of leading teams in a fast paced, high growth environment. This person understands customer operations and has a consistent track record of delivering a world-class customer experience, continuously improving the operation and demonstrating role-model people leadership.

What you’ll do:

• Own the output of the onboarding team which includes social media platform setup, website creation, ongoing website operations, photography, and customer branding
• Relentlessly focus on improving KPIs such as customer satisfaction, deliverable quality, and onboarding speed.
• Inspire and motivate our amazing people who work at Main Street Hub.
• Own the maintenance, growth, and quality of our photography network
• Lead and develop the current and future leaders of the operations team
• Partner with our Director of Operations Experience in researching, designing, and implementing continuous improvement projects related to our customer experience
• Design the onboarding processes and workflows to accommodate the needs of franchise businesses and other channel partners while maintaining consistent throughput and quality
• Collaborate with other members of the senior team across Operations, Product, and Engineering to develop new products and an improved customer experience

Qualifications:

• Deep alignment with our Values.
• A love of local businesses.
• A passion for building a culture based upon actionable values and superior professional development.
• An affinity and capability for building, implementing, and managing to scalable, repeatable processes.
• A history of leading teams to consistent successful outcomes.
• Demonstrated ability to manage and develop other high-performing individuals.

Benefits:

• Mission-driven, values-based culture.
• Competitive pay and eligibility for stock options.
• 15 days paid time off, plus company holidays.
• 100% paid medical, dental, and vision option. 
• Paid parental leave.
• Competitive 401(k) package.
• Fun, casual, urban office environment.
• Professional development and experience, including opportunities to grow your career, working for one of most ambitious companies in Austin.