Enterprise Account Manager - Austin
- Work closely with the Enterprise Sales Team post sale to onboard new clients on Chariot
- Up-selling to current clients to expand their network of available commute options
- Develop a deep understanding of our Customer Success Operation to anticipate how Chariot can improve the Customer experience on all fronts
- Provide Optimistic, data-driven, and enthusiastic leadership where you are ensuring our riders, as well as drivers, are both supported efficiently
- At least 3 years experience as an Account/Customer Success Manager (preferably in a tech company)
- Strong verbal and written communication skills and technical aptitude· Strong ability to derive insight from data and build actionable strategy based on analysis· Ability to work effectively with diverse audiences, management levels, cultures, and personalities
- Diplomacy, tact, and poise under pressure when working through difficult and sensitive customer issues.
- Strong business operations experience
- Bachelor’s Degree.
Chariot's mission is to become the world's first profitable mass transit service by crowdsourcing a network of commuter shuttle routes that provides a fast, reliable and affordable service using new Ford Transit 15-passenger vans. When a critical mass of future riders 'vote' for a particular route, Chariot launches its service, typically between popular residential and work areas — as well as transit hubs like commuter rail stations, ferry terminals and bus depots — providing commutes in half the time as public transit and a fraction the cost of ridesharing. Founded in 2014 in SF, Chariot has expanded to Austin, TX and has over 30 routes, providing tens of thousands of rides per week. The company participated in Y Combinator's Winter 2015 batch and was acquired by Ford Smart Mobility in September 2016. As a cornerstone of Ford's urban mobility strategy, Chariot has the mandate and resources to scale its concept worldwide, and will expand to at least another 5 markets worldwide in the next 6 months.