Enterprise Account Manager - Austin

| Austin
Sorry, this job was removed at 10:19 p.m. (CST) on Wednesday, August 2, 2017
Find out who's hiring in Austin.
See all Customer Success jobs in Austin
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Chariot is building the world’s first sustainable transit service from scratch. We're well under way after two years, two markets, and Ford Smart Mobility investing heavily in us. Sound exciting?

As Chariot's Enterprise Account Manager, you will be responsible for managing a list of high profiled enterprise clients that are currently using Chariot's Enterprise service. You will handle on-boarding new clients post sale, day-to-day questions and comments, as well as up-selling clients on additional services and routes.

Our customers are the heart of our organization – it is our top priority that they are taken care of at all times! 
 
We are looking for someone passionate about engaging with clients and enjoys the day-to-day relationship you will be building with each person.

Responsibilities
  • Work closely with the Enterprise Sales Team post sale to onboard new clients on Chariot
  • Up-selling to current clients to expand their network of available commute options
  • Develop a deep understanding of our Customer Success Operation to anticipate how Chariot can improve the Customer experience on all fronts
  • Provide Optimistic, data-driven, and enthusiastic leadership where you are ensuring our riders, as well as drivers, are both supported efficiently
Required Skills and Experience
  • At least 3 years experience as an Account/Customer Success Manager (preferably in a tech company)
  • Strong verbal and written communication skills and technical aptitude· Strong ability to derive insight from data and build actionable strategy based on analysis· Ability to work effectively with diverse audiences, management levels, cultures, and personalities
  • Diplomacy, tact, and poise under pressure when working through difficult and sensitive customer issues.
  • Strong business operations experience
  • Bachelor’s Degree. 

Chariot's mission is to become the world's first profitable mass transit service by crowdsourcing a network of commuter shuttle routes that provides a fast, reliable and affordable service using new Ford Transit 15-passenger vans. When a critical mass of future riders 'vote' for a particular route, Chariot launches its service, typically between popular residential and work areas — as well as transit hubs like commuter rail stations, ferry terminals and bus depots — providing commutes in half the time as public transit and a fraction the cost of ridesharing. Founded in 2014 in SF, Chariot has expanded to Austin, TX and has over 30 routes, providing tens of thousands of rides per week. The company participated in Y Combinator's Winter 2015 batch and was acquired by Ford Smart Mobility in September 2016. As a cornerstone of Ford's urban mobility strategy, Chariot has the mandate and resources to scale its concept worldwide, and will expand to at least another 5 markets worldwide in the next 6 months.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

Austin, TX

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ChariotFind similar jobs