Enterprise Sales Engineer
About Us:
LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.
We love going to work and think you should too. We hold our company culture near and dear – it represents an intermix between passion for rock star work output and passion for an active, healthy life centered around family and friends. LogicMonitor represents community, collaboration and camaraderie.
Located in the 500 West 2nd Street tower, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views, where snacks are plentiful and team outings are common. Our offices are sprinkled around the globe, too, with our headquarters in Santa Barbara, California and offices in London, Singapore, and Chengdu, China.
What You'll Do:
The Enterprise Sales Engineer at LogicMonitor contributes to the Enterprise Sales Team’s ability to generate net new sales revenue from a combination of install base expansion; new customer acquisition; and sales of professional services and add-on products to strategic and enterprise customers. The ESE plays a vital role in the enterprise sales team’s ability to fulfill its overall strategy of expanding its footprint in existing strategic customers while acquiring new business from Fortune 1000 and other strategic companies. With a large and growing install base and a sophisticated and well-resourced sales support engine, this role provides plenty of opportunity to make your mark on LogicMonitor’s overall growth.
Here's a closer look at the duties in this key role:
- Support meetings with CIOs, IT executives and other key stakeholders.
- Support sales cycles with both net new accounts and existing accounts.
- Demonstrate the LogicMonitor platform on calls, in-person and at events.
- Attend sales calls scheduled by Enterprise Account Executives.
- Add value to the LogicMonitor pre-sales process by creating datasources, configuring dashboards, troubleshooting issues, reporting feedback, etc.
- Exceed activity targets as they pertain to supporting the enterprise sales team.
- Evangelize IT performance monitoring and SaaS-based enterprise solutions.
- Ensure 100% satisfaction among all customers.
- Contribute at least 1 technical blog piece per quarter.
- Lead technical/product training for new sales personnel on an ongoing basis.
- Attend and support key industry events as required.
- Attend and support field events in-territory as required.
- Attend and support onsite meetings with prospects and customers as required.
What You'll Need:
- 4-year degree required; technology, computer science, B.S. in technical degree preferred.
- A minimum of 10 years experience either supporting the sale of technically complex software solutions or managing complex IT teams in the field.
- Excellent written and verbal communications skills.
- Ability to speak on a wide array of technology subjects including but not limited to IT hardware and infrastructure management, application development, cloud technologies, ITIL processes, hybrid cloud infrastructure, etc.
- Ability to simply articulate intricate and complex technologies.
- Great listening skills are a must.
- Able to articulate technology and product positioning to both business and technical users.
- Able to establish and maintain strong relationships throughout the sales cycle.
- Creativity is an asset you bring to your work proven out by your use of critical thinking to solve new problems.
- Experience in Linux and or Windows/Network administration and operations including the following technologies desired:
- Virtualization (VMWare, Hyper-V, Xen Server, etc…)
- Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
- LoadBalancers (f5 bigIP, Netscaller, Barracuda, etc…)
- WMI, PerfMon, JDBC, SNMP, SMTP, JMX
- Webservers (IIS, Apache, Tomcat, etc…)
- Active Directory
- Database (SQL, MySQL, Postgress, etc…)
- Scripting (groovy, powershell, ruby, etc...)
About You:
- Ability to effectively interact as a team member with all levels of team and customers.
- Avid learner – our product is always evolving and so your technical knowledge must be too!
- High-energy, proven level of high performance in previous studies or professional work.
- Dedication to customer success (are you motivated by solving tough technical problems?)
- Team focus (you are a great individual contributor but sales at LM are a team effort)
- Ability to perform repetitive detailed technical tests in a high-velocity, constantly busy and demanding environment.
- A creative and energetic self-starter with a deep understanding of enterprise IT operations, the application development lifecycle, next-generation IT toolsets and processes, infrastructure monitoring’s role in the greater IT operations management space.
- Expert at aligning technical capability and product features to business outcomes to demonstrate enterprise value as well as return on investment.
- A passionate technologist capable of demonstrating value through product demonstrations and customer/prospect engagements at events and other public speaking opportunities.
- Prior experience with SaaS products is a key differentiator as is the ability to speak the language of next-generation IT such as hybrid cloud infrastructure; ITIL; DevOps/Agile, etc.
Benefits:
LogicMonitor is turning an established industry on its head. Our disruptive SaaS-based approach to IT performance monitoring enables Enterprise IT transformation by driving increased velocity, visibility and flexibility. We invest heavily in developing world-class solutions and a world-class salesforce. LogicMonitor has earned the 2018 distinction of being the Best Place to Work, and here are some of our benefits:
- Medical, dental, vision, life insurance & disability coverage.
- 401k Retirement Plan.
- Unlimited Paid Time Off.
- 1 week of paid “unplugged” vacation each year + $1k bonus.
- World-class company culture centered on personal and professional development.
- Spacious and beautiful office space in the newest and most desirable building in downtown Austin with immediate access to hike & bike trail, Town Lake, 2nd Street District, Warehouse District, dining and entertainment areas and more.