Banking & Financial Operations Specialist

Who is Fortress? 

Fortress Trust is a technology driven financial institution and infrastructure provider building the foundation for our digital futures. We provide custody, payments, trading, and blockchain technology to a wide array of fintech customers spanning neo-banks, asset tokenization platforms, stablecoins, digital marketplaces, and web3 platforms through a suite of services and REST APIs. With our products and APIs, clients can build their platforms with a backend to service everything they would need to modernize with our burgeoning digital economy. 

Founded by a venture backed team of former bankers, regulators, and tech entrepreneurs with multiple exits, Fortress is positioned to become the foundation of the digital asset economy.

Job Summary

We are looking for a Banking & Financial Operations Specialist who is interested in creating and leading a team overseeing daily banking transactions in customer accounts including ACH, wire, and internal transfers. In this role, you will monitor issues and appropriate escalations within the Fortress teams. You will resolve client inquiries and issues on a timely basis and as accurately as possible through collaboration with the Fortress team. You will be a conduit between our trust and financial obligations and be the backbone for our banking partners and their services. This is a key role that will help craft how our banking operations work. The best candidate will come from a tech company background and already have experience in a similar context.

Looking for someone on location at one of our offices in Austin, Salt Lake City, New York City, Tampa, Miami, or Las Vegas.

Job Responsibilities

• Provide specialized operational support to clients using the company's products.
• Manage day to day bank transfers in customer accounts.
• Provide comprehensive service for our internal/external clients.
• Gather end-of-day reports.
• Monitor user balances and system reconciliation of customer accounts.
• Help create automation in funds processing. Monitor issues and appropriate escalations within the Fortress teams.
• Resolve client inquiries and issues on a timely basis and as accurately as possible through effective collaboration between the company's teams.
• Collaborate and coordinate with other teams and departments to act upon operational related requests.
• Contribute towards continuous improvements of daily operational procedures.
• Develop and maintain robust internal controls, reconciliations & reporting procedures.
• Support regulatory and financial examinations/requests. 

Desired Qualifications & Experience:

• 2+ years of proven knowledge and experience in the funds processing landscape. 
• Minimum of 4 years of experience in financial services overall.
• Bachelor’s degree or higher is preferred.
• Ability to switch priorities quickly in a fast-paced environment.
• Transparent and direct communication style with sound judgment and respect.
• Comfortability with learning and using new software tools.
• Demonstrated understanding of various forms of risk, including market, operational, legal, and regulatory aspects.
• Proven track record of identifying, solving, and preventing compliance related issues.
• Demonstrated success in reviewing customer data with emphasis on risk evaluation.
• Team focused mindset, eager to collaborate with others to solve problems.
• Excellent communication skills both inside the organization, as well as externally with clients.

We Offer

• Highly competitive compensation packages. 
• Comprehensive benefits, including 100% paid medical insurance coverage for you and your dependents and 401k.
• Unlimited PTO.
• Professional growth and development.