About Us:

Have you ever had the opportunity to impact the lives of millions of people in a meaningful way and help them enjoy time away with their friends and families building memories? 

That is what we do here at HomeAway.com, an Expedia Inc. company. We are the leading vacation rental website in the world with more than one million online bookable vacation rentals. Our mission is to make every vacation rental in the world available to every traveler in the world through our online marketplace and we're committed to helping families and friends find the perfect vacation rental to create unforgettable travel experiences together.

The Opportunity

Business AnalystThe Business Analyst role within the Global Sales Operations (GSO) {Now Global Partner Success Operations} team is responsible for enabling, troubleshooting, and optimizing sales tools and technology at HomeAway. In this role, you will be providing Business Analyst support for our sales teams as well as working on reporting functionality for our Brasilian sales organization. Primary daily activities include investigating bugs and system issues, facilitating tasks and enhancements through Jira (or similar Agile software), working with IT to resolve issues, partnering with the Reporting & Analytics team to deliver requisite reports and facilitating analysis of those reports, answering sales questions regarding systems, and identifying changes for long-term system optimization. In addition to the day to day tasks you will provide support to the overall GPSO Tools & Technology team through testing and system rollout coverage for large roadmap objectives.

Responsibilities:

• Learn sales processes through process mapping to fully understand how the technology is used and impacts created through change.
• Troubleshoot daily issues and engage development or IT support, as needed.
• Responsible for end-to-end business analyst duties including requirements gathering, data analysis, functional design, system implementation, and user acceptance for sales teams.
• Participate in our development process by developing appropriate user stories, test plans, and acceptance testing for all recommended system changes.
• Develop and maintain thorough documentation of system processes and change requests.
• Supporting our Users:
• Work with sales management to understand user needs.
• Drive adoption and awareness of system functions and usage by end users.
• Plan, develop, and deliver appropriate training materials for your projects as well as plan for translation and delivery for global end users.
• Project Management and Execution:
• Take business analyses and projects from concept to completion.
• Prioritize projects and ensure their completion through Agile framework.
• Drive and challenge business units on their assumptions and requirements of how they will successfully leverage system and functionalities.
• Reporting and Analytics:
• Create and run reports as needed to understand root cause and help end users solve for problems.
• Synthesize data to facilitate the business teams’ understanding and make key decisions.

Qualifications:

• Fluent in Portuguese speaking / writing / reading.
• Preferably a Brasilian native.
• 3+ years in a business analyst role, preferably in a sales organization supported.
• 2+ years working with Tableau.
• 2+ years Reporting and analytics experience.
• 2+ years of experience with SalesForce.com sales functions, such as accounts, contacts, leads, opportunities, reports, forecasting, and activities.
• 2+ years of experience working within an Agile framework a plus.
• 2+ years of experience working with a sales organization a plus.
• 1+ years of SQL experience.
• 2+ years of experience working with Commissions and sales quotas a plus.
• Testing and QA experience is a plus.
• Salesforce Admin Certification is a plus.
• Eloqua software experience a plus.
• Oracle Integrated Commissions experience a plus.
• 8x8 (Contactual) Telephony experience a plus.
• Understanding of CRM capabilities regarding configuration and custom development.
• Advanced knowledge of Microsoft Excel.
• Outstanding communication skills and customer service skills in order to support the Sales team.
• Self-starter and TEAM PLAYER, sees what needs to be done and takes initiative.
• Bachelor’s degree or higher required

Benefits:

• Competitive health and insurance benefits.
• Competitive salary.
• Annual target bonus or commission.
• Paid vacation and sick time.
• Vacation rental on a yearly basis (taxable benefit).
• Employee Stock Purchase Program.
• Free snacks and beverages.
• Frequent company update talks with our leadership team.
• Free listing on HomeAway.com.
• Electronic, adjustable stand-up desk.
• Discounted Metro & Rail pass.
• Casual dress.