Helpdesk Technician

| Austin
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Company Overview

uShip is the world's first and largest shipping marketplace. Consumers and businesses can compare and book bids from hundreds of thousands of customer-reviewed transportation service providers, ranging from independent owner-operators to the largest freight carriers and brokers. Customers save money and service providers use their empty cargo space, everyone wins!  We're an Internet company focused on solving a real-world problem and having loads (pun intended) of fun along the way. Our service providers were even featured in A&E's real life drama, Shipping Wars!

Since launching uShip in 2004, our mission has been to be the world's leading online solution for shipping anything, anytime, anywhere. We are passionate about empowering buyers and providers of transportation services to efficiently conduct business on an unbiased, transparent and competitive platform.  uShip is headquartered in Austin, TX .

 

Job Overview

uShip is seeking talented individuals to join our team as a full time Helpdesk Technician. This individual will be a part of the uShip Infrastructure team.  If you are a motivated, smart, and driven individual who wants to work in an energetic and entrepreneurial environment with outstanding career and growth opportunities, then this is the opportunity for you!

 

Job Responsibilities

  • Resolving internal employee IT and PC issues
  • Setting up and configuring laptops and work stations for new or existing employees
  • Configuring and troubleshooting smart phones, chat clients, wireless settings, printers, televisions, etc.


Job Requirements

  • Working knowledge of multiple operating systems (Windows and Mac).
  • At least 1+ years of prior technical customer support experience
  • Self-starter with the ability to work independently when required.
  • Must possess solid verbal and written communication skills.
  • Ability to multi task, handling multiple customer issues in a fast paced environment.
  • Solid problem solving skills with the ability to methodically troubleshoot complex technical issues.

 

Our Ideal Candidate:

  • Will have strong Microsoft Office skills
  • 2+ years of related work experience
  • Exceptional customer service skills are a must!
  • Experienced in Microsoft Windows 7, 8, and 10.  Microsoft office 2010, 2013, and 2016
  • Excellent PC Desktop, Laptop, and Macintosh trouble-shooting skills.

 

Why work at uShip?

  • Competitive Salary
  • 100% Paid health and dental insurance
  • Pre-IPO Stock Options
  • Annual uShip Free Shipping Allowance ($500)
  • Free lunch, snacks, and drinks
  • Dog-friendly workplace
  • Casual dress code
  • And so much more!
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Location

The new uShip headquarters sits in the middle of Travis Heights within walking distance of bustling South Congress with plenty of private parking.

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