What are we looking for?

A highly motivated individual to manage, coordinate, train and execute multiple implementation projects for new and existing clients.  You will work closely with support, training, sales, and account management to ensure clients have all product resources enabled and are able to fully utilize the product features. You will send routine project communication to appropriate team members with updates and action items. 

What you’ll do:

• Plan and execute the overall implementation for small to large scale accounts
• Identify client’s roll out plan based on their specific needs and recommend the best practices to ensure a smooth and successful implementation
• Safeguard customer satisfaction through follow-up, client responsiveness, and thorough prompt and professional communications (calls and emails) to clients
• Host internal Kick off Calls, and online training sessions
• Create and customize new client sites based on the client’s preferences and products sold
• Track all key implementation tasks in NetSuite
• Work with cross functional teams to remove any roadblocks to a successful implementation
• Use product knowledge expertise to troubleshoot common product issues general PC errors
• Escalate issues that are not resolved to Level 2 Support
  

What you bring to the table:

• Bachelor's degree (B. A.) recommended but not required. 
• Completion of a project management or communications related college program
• 2-3 years related experience or training or equivalent combination of education and experience
• 2 years of project coordination or management experience
• Knowledge of Microsoft Excel
• Bilingual preferred (Spanish)
  

What’s in it for you?

Alchemy is a growing company with an innovative work environment that offers:

• Competitive compensation plus innovative incentive programs
• Company paid vision, dental and health benefits for employees (spouse, domestic partner, and dependents can be added at additional costs)
• 401k Plan with a Company match
• Paid Time Off
• Company paid short and long term disability
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program

Alchemy strives to maintain a fun and positive environment. Here are some perks offered to employees:

• Flexible and casual environment
• Frequent employee appreciation events
• Game room with shuffle board, darts, and foosball
• Snacks provided throughout the week
• Monthly onsite massages