The Implementation Technician is responsible for the overall execution of integrating our client's POS systems with HotSchedules solutions. Including but not limited to FTP and API integrations. This individual is responsible for ensuring that HotSchedules solutions are fully integrated as well as setting up customer sites. The Implementation Technician will be held accountable for ensuring all of HotSchedules customers receive superior service with each and every interaction!

 Specific duties include:

• Working with internal organizations to resolve issues
• Managing installation activities in more complex environments, defined by customer, project term, and scope
• Ensuring site is 100% fully functional and properly syncing data for integrated customers
• Documenting business processes and requirements in order to implement the most effective solution for the customer
• Interfacing with the software, hardware, and customer support teams as necessary
• Reviewing post-installation notes for follow-up when necessary and to coordinate next steps
• Testing, adjusting, maintaining and troubleshooting software
• Analyzing and resolving technical problems and issues associated with new installation of products or services
• Be familiar with and capable of supporting and troubleshooting the common POS systems we support
• Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such
• Other duties as assigned
• Working directly with client's and various IT/POS vendors via phone and email during installation

Qualifications:

• Experience in a Customer Service environment
• Fundamental technical knowledge of hardware and software
• Strong analytical, organizational and planning skills
• Ability to prioritize workload, meet required deadlines and manage multiple new account installations
• Ability to adapt in a dynamic industry and work in a fast paced office
•  Knowledge of PC/Windows/Internet related technologies; knowledge and experience working with Word, Excel, Microsoft Self-Installer, and Google Apps.  Technicians must demonstrate an ability to learn new and customized software/web-based applications
• Demonstrate effective problem solving skills