About Us:

Have you ever had the opportunity to impact the lives of millions of people in a meaningful way and help them enjoy time away with their friends and families building memories? 

That is what we do here at HomeAway.com, an Expedia Inc. company. We are the leading vacation rental website in the world with more than one million online bookable vacation rentals. Our mission is to make every vacation rental in the world available to every traveler in the world through our online marketplace and we're committed to helping families and friends find the perfect vacation rental to create unforgettable travel experiences together. 

The Opportunity: 

The Integration Support Specialist is a tier-two support expert responsible for diagnosing troubleshooting, verifying fixes for integration issues identified. The Integration Support Specialist will support multiple integration platforms and will interact with some of our most important integration partners. Internally, the Integration Support specialist will help promote sound support processes and will help train Tier One support teams as needed.

Responsibilities:

• Triage integration escalations
• Investigate and resolve integration issues reported by partners
  
• Consider potential impacts to other integration partners based on reported issues
• Become an expert for each of the infrastructure components of our platform, and develop troubleshooting expertise for each component
• Report on ticket metrics for the region and uptime statistics

Qualifications:

• Practical XML experience
• REST API Experience
• File Transfer protocol experience (HTTP, HTTPS, FTP)
• Demonstrated experience in a customer-facing role
  
• Prior technical support experience
  
• Fluent English, Preferred but not required Multi-lingual skills (Particularly interested in German, French)

Preferred Skills:

• Salesforce experience
  
• Middleware experience a plus (particularly Talend)

Supporting Skills:

• Excellent communication skills
• Ability to work in diverse, fast-paced environment and effectively collaborate across teams and time zones
• Passionate about learning and implementing new technologies
  
• Ability to adapt and master changes to technology and products
  
• Ability to juggle multiple projects and initiatives simultaneously
  
• Ability to work independently
  
• Passionate about customer service
  
• Desire to continuously evaluate and improve our customers' experience

Benefits:

• Competitive health and insurance benefits
• Competitive salary
• Annual target bonus or commission
• Paid vacation and sick time
• Vacation rental on a yearly basis (taxable benefit)
• Employee Stock Purchase Program
• Free snacks and beverages
• Frequent company update talks with our leadership team
• Free listing on HomeAway.com
• Casual dress