As a member of The Alien Nation, you will be entering an exciting growth stage company with offices in Austin, San Mateo, Spain and Ireland. We're on a mission to provide organizations throughout the universe with highly intelligent security that is affordable and simple to use. We founded AlienVault to help organizations of all shapes and sizes achieve world-class security without the headaches and huge expense of other solutions. And we are passionate about our mission! Interested in joining our Alien Nation?

AlienVault builds security software for global customers throughout North/South America, Europe and Asia-Pacific. Besides having the opportunity to work for an award-winning company offering an award-winning product, you’ll have a chance to work with some of the brightest minds in the security industry. Our executives and security researchers are regularly quoted in the press, and we’ve been positioned a “Visionary” by Gartner in the SIEM Magic Quadrant for the last two years running (in fact, we were the only vendor in the visionary quadrant in 2013!).

Alienvault is seeking an IT Helpdesk Administrator, that will be responsible for supporting users both on-site and remotely with software and hardware issues, the onboarding new-hire process, inventory, and managing the helpdesk trouble ticket queue system. This role is based on site in our Austin, Texas office and reports directly to the Senior Director – Information Technology.  This position does not allow for working remotely.

WHAT YOU WILL BE DOING

• Onboarding of new hires to make a positive Alien new hire experience as possible
• Help with general PC and Mac support questions
• Configure and set up Office365 for users and assist with troubleshooting issues
• Set up users in the AlienVault RingCentral phone system
• General hardware troubleshooting
• ZenDesk helpdesk ticket system administration
• File sharing/Printing administration
• Work with vendors with hardware orders and tracking
• IT asset tracking
• Write and manage technical documentation, policies, and procedures for the environment
• AlienVault is a fast-paced fun place to work, what you do keeps our Aliens/employees productive with their IT resources

**No Relocation for this position **

WHAT YOU NEED:

• Proactive work ethic; positive attitude; professional conduct
• Very customer service oriented
• 2-3+ years real-world experience with supporting an internal helpdesk
• Strong experience with Macs and Windows 10 OS’s
• Experience with Office365
• Previous experience with RingCentral phone environment is a plus
• Any experience with outsourced applications such as Box.com, Salesforce, Zendesk, and Meraki a plus

WHAT YOU GET:

• A competitive compensation that includes base salary + equity
• The opportunity to build innovative, scalable technologies with the global leader in unified security management
• Work with a company that has been won numerous industry awards and is recognized as a Visionary SEIM vendor.
• Live and work in beautiful Austin, Texas.

ABOUT US:

Join the Alien Nation!  Interested in joining our Alien Nation? We're a peace-loving bunch of extraterrestrials interested in nothing less than changing the world of security to be attainable to all organizations. We encourage you to apply and Join the revolution today!