Junior Account Manager

| Austin
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About Us
OwnLocal is a fun-loving and hardworking Austin-area startup with a crazy plan to help local media companies— like newspapers and broadcast TV and radio stations—survive in the digital age. We built this fancy tech to automatically generate digital advertising campaigns for their small business advertisers. OwnLocal powers digital services for more than 2,600 local media partners across North America, Europe, and Australia to drive success for local businesses.
We're backed by Y Combinator, 500 Startups, and tons of other awesome SV and ATX investors. We're profitable, cash flow positive, and have found our product market fit.

About You
You are ready to be a part of a tight-knit team that operates with purpose and passion. You care about the people you work with and want to do the best work of your life alongside them.
You want to take an active role in helping C-level media executives enhance their digital products and services. You are confident in your ability to be our partners’ dedicated point person when they have issues, concerns, requests, or general questions. You’re ready to handle high level support issues, report and billing questions and aren’t afraid to routinely reach out to partners to ensure their satisfaction.

You have honed your enterprise or SaaS account management skills in previous roles and get a thrill out of problem solving, even in complex situations. You have extremely strong oral and written communication skills and are looking for a role where you can leverage those talents to better serve clients. You thrive on accountability and are driven by monthly or quarterly revenue goals.
Here are some things you’ll do every day:
  • Act as main point of contact for new and existing partners for product support, troubleshooting and general Q&A
  • Support in the Onboarding process from signed contract to first happily paid invoice
  • Participate in new partners’ initial Onboarding sessions to greet them and familiarize them with our software
  • Build great relationships with new and existing partners and ensure successful launch and life
  • Advise partners on strategy, tactics, and best practices to better equip them for success
  • Increase partner retention by conducting regular check-in calls and addressing/facilitating any questions or concerns
  • Own complex partner issues, and work cross-functionally as needed to drive a prompt resolution
  • Track accounts to identify retention risk and work proactively to eliminate that risk
  • Support Account Executive to execute client success plan
  • Help collect information, surveys, and stories to share with marketing for use in case studies
  • Conduct weekly/bi-weekly status updates with accounts to review performance
  • Organize and oversee to completion all audit requests
You should probably apply if you meet these minimum requirements:
  • 2-5+ years of experience managing complex multi-million-dollar accounts
  • Ability to self manage and prioritize tasks
  • Capable of delivering a white-glove experience
  • Excellent oral and written communication skills, both externally and internally facing
  • Above average presentation and phone skills
  • Ability to work on multiple tasks at once
  • Take initiative to get what you need by asking questions
  • Experience in client-facing roles (SaaS experience, large scale account management, etc.)
You should really seriously apply if any of the following applies to you:
  • Ability to triage and effectively escalate or de-escalate issues as needed while understanding the impact on the overall business
  • Exceptional relationship-building skills
  • Ability to learn new software and communicate that expertise to all technical skill levels
  • Demonstrated adaptability and initiative to implement effective change and improve service
  • Ability to present PowerPoint via webinars while keeping everyone on the call awake and engaged
  • Ability to use Excel in a way that frightens and confuses mere mortals
  • Experience managing onboarding for any enterprise-level software (or having actually used the word "onboarding" in a conversation with a real person)
  • Your idea of fun involves using SalesForce, HubSpot, or any other complex CRM to track customer and company wins

About OwnLocal Culture OwnLocal has a culture of ownership, humor, and mastery. Our team is small enough to allow you to see how your work affects the bottom line and large enough to be stable. We appreciate that work schedules can be personal, but we very much value the time we spend together as a team. You’re an adult and we treat you like one. We like to experiment. We're proud to make mistakes (but more proud of our successes). We're always improving. One of our least favorite phrases is, “That’s how it’s always been done.” We encourage an inquisitive and curious spirit at OwnLocal, knowing that the only certainty is change. About Our Sales Team Culture
Our sales team is a tight-knit group that genuinely cares for one another and operates with purpose and passion. We come from a variety of sales backgrounds but all live by the same core principle: to help each other be the best people we can be and become the best in the world at what we do. We are a group of almost unhealthy competitive hunters that manage to have fun while operating with intense urgency. We welcome the challenge and thrive on success. No two days are the same as OwnLocal is growing incredibly fast. Problem-solving, critical thinking, sales and proactive action are in our DNA. We’re looking for someone to help us evolve from good to great to legendary. Salary
This position offers a salary of $35,000 per year, depending on experience and includes company stock options with up to an additional $12,500-$25,000 in annual bonuses (paid monthly). We do not accept any emails or phone calls about this position. Start Date
We’re looking to fill this role immediately. Benefits
Yeah, we do competitive salaries, 100% paid medical/dental coverage, free life insurance, 401k, and blah, blah... please. We'll spare you... Here are the benefits you won't see from the other guys: The best office space in Austin, TX. Our brand new office is very purposefully located near all of the downtown staples. Think Handlebar, The Backspace, and Medici. 24x7 stocked kitchen + free lunch. As if free catered daily lunch wasn’t enough, we provide all of the snacks, local beer, coffee, Topo Chico, and Redbull you’ll ever need! Team fitness challenges. Free mandatory Fitbit. Track your results, compete with your team, and win cash prizes. This is not a drill. Free Starbucks coffee. Like coffee? So do we. Howard Schultz went to the trouble of putting a Starbucks on every corner, so why fight it? Anywhere in America, we've got you covered. Free car2go anywhere in Austin, TX. We're making it even easier to get around town. Unlimited vacation. 100% open vacation policy. Seriously. Take time off when you need to, and come back refreshed and ready to work. In addition, we also have quarterly company off-site meetings. But wait! There’s more. We know how to have fun. Team outings, continuing education, and company events are an important part of our culture. Our team members love Harry Potter, sports, pinball, and everything in between. No matter what your thing is, you’ll have a place at OwnLocal.

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Location

The best office space in Austin. Our office is very purposefully located near all of the downtown staples. Think Handlebar, The Backspace, and Medici.

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