What we do:

TrendKite is transforming the way the world views earned media - and we’re making life better for PR professionals in the process. Our platform harnesses big data and analytics to easily measure the impact news coverage has on a brand’s reputation, website traffic, and business goals. As a venture backed, high traction startup, we’re disrupting a huge existing market while helping companies like Nike, Google, Delta, SXSW and hundreds more turn PR coverage into real business impact.

Our Culture:

The TrendKite team is smart, passionate, and loves the hands-on hard work it takes to build a great company. As a company, we work hard, play hard, and do everything we can to make our customers wildly successful. We're a motivated group with a passion for start-ups and the wild but rewarding ride they entail. Enjoy doing stuff outside of the office? Us too! We celebrate our successes outside of work and take care of our people with solid benefits. 

What you'll do at TrendKite:

• Lead a 24-hour support team to provide a best-in-class customer experience
• Develop and manage key performance metrics to ensure speedy resolution rates, quality customer interactions, and customer satisfaction
• Multi-task and prioritize tasks in order to maintain required productivity levels
• Work cross-functionally with all departments within TrendKite to offer our customers with the highest level of support
• Work with senior leadership to set direction and manage team meetings

What you MUST bring to the table:

• 2-5 years of recent management experience supporting high performing support or customer success teams
• An aptitude and hunger for learning about technology and analytics
• An eye for detail, with exceptional written and verbal communication
• Unrivaled work ethic
• Self-starter meets team-player work style
• Bachelor's degree

Bonus if you have:

• Experience with software like Intercom, Zendesk, and Jira

TrendKite is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.