About Us:

Have you ever had the opportunity to impact the lives of millions of people in a significant way and help them enjoy time away with their friends and families building memories? 

That is what we do here at HomeAway.com, an Expedia Inc. company. We are the leading vacation rental website in the world with more than one million online bookable vacation rentals. Our mission is to make every vacation rental in the world available to every traveler in the world through our online marketplace and we're committed to helping families and friends find the perfect vacation rental to build unforgettable travel experiences together.

The Manager, Implementation, Americas is a member of the Implementation team, which is part of the Global Partner Services organization, and leads the Implementation Specialists who are responsible for various client activation projects for Property Managers in North and South America.

Responsibilities

• 2-3 years of confirmed management experience (direct reports), including experience developing and building a team spread across multiple locations. 
• Committed and responsible for the completion of activation, upgrade, and e-commerce enablement projects handled by Implementation Specialists.
• Understands how to communicate with Sales managers to ensure delivery of key projects within Sales timelines.
• Coordinates and communicates with the Pre-Implementation Team Managers to make sure hand-off processes are efficient and up-to-date and that projects are flowing smoothly across teams, including pilots for new integrations, products, or processes.
• Maintains, improves and optimizes team processes; develops new team processes in coordination with team members and other leaders, as well as other teams, with a focus on optimizing client performance.
• 3-4 years of experience in implementation management, client services project management, or engagement management.
• Works with Product to help define specs for products related to team responsibilities and helps to test new products.
• Dedicatedly assists team with trouble shooting and handles advanced concerns, as needed.
• Tracks and provides data on team KPIs (critical metrics) related to client happiness on, project completion, etc.
• Plans and owns execution of other related projects, as assigned

Qualifications

• Understand details, efficient, quality-focused, organized self-starter.
• Excellent oral and written communication skills.
• Ability to dedicatedly identify complexities and retain ownership of issues through improved resolution.
• Ability to understand complex problems, assess and vet all available information, and provide and implement successful solutions.
• Experience establishing KPIs, reporting on results, and adjusting procedures to improve results.
• Bachelor’s degree preferred.
• Fluency in Spanish, French, German, Italian, or Portuguese a plus.

Benefits

• Competitive health and insurance benefits
• Competitive salary
• Annual target bonus or commission
• Paid vacation and sick time
• Vacation rental on a yearly basis (taxable benefit)
• Employee Stock Purchase Program
• Free snacks and beverages
• Frequent company update talks with our leadership team
• Free listing on HomeAway.com
• Electric, adjustable stand-up desk
• Discounted Metro & Rail pass
• Casual dress code