Manager, Small Business

| Austin | Hybrid
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BigCommerce, named "Best Place to Work" in Austin in 2016 and the fastest growing e-commerce platform in the world, is looking for an experienced leader for our Small Business Sales team. Powering over $1B in sales for more than 95,000 clients in 65 countries, BigCommerce is focused on empowering businesses of all sizes to sell more, sell faster, sell everywhere.

Reporting to the Director, Small Business & Sales Development, you’ll leverage your sales expertise and leadership skills to both drive strategy and process and manage and motivate a team of inside sales representatives to achieve quotas and objectives, ultimately increasing conversion and enabling exponential revenue growth.

What You Will Do

  • Establish sales and operational objectives and drive revenue growth through new small-business merchant acquisition
  • Draw on established sales methodology to define, plan and execute selling strategies for merchants with up to $1M GMV that aligns with key revenue objectives
  • Role model best practices and negotiate complex sales with stakeholders including peers, executive management, business and technical stakeholders.
  • Develop and maintain accurate forecasts
  • Lead the day to day operations of the team to ensure effectiveness, efficiency and scalability including building reporting and managing team metrics using SFDC
  • Recruit, lead, manage, motivate, and coach team members to maximize their individual potential, contributions and professional growth
  • Coach and mentor team leads and captains to develop leadership and sales process skills in others
  • Influence sales and corporate strategies and practices by building excellent working relationships with leaders and colleagues across the business
  • Propose innovative concepts and promote new ideas to grow monthly recurring revenue
  • Solve issues where analysis of situations or data requires strong knowledge of organizational objectives
  • Lead process improvements, cost reduction efforts and tool development to improve the lead delivery process, reducing complexity and cost, while improving sales output
  • Manage multiple concurrent high visibility lead conversion projects with high degree of accuracy
  • Strategically plan with business partners to identify future capacity requirements
  • Collaborate with other sales channels to increase internal business partner satisfaction and ensure key deliverables are met
  • Develop a thorough understanding of both BigCommerce (i.e. products, services, and value proposition) and of the key attributes of the best Small Business Merchants
  • Partner with other department leaders to arrange periodic product and competitive trainings
  • Contribute to the development and implementation of organizational policies ·

Who You Are

  • 3+ years software, SaaS, or eCommerce sales experience with a focus consultative solutions selling
  • 2+ years proven sales leadership excellence, preferably teams of 6+ at a $10M+ company (combined 5+ years sales and sales leadership experience)
  • Proven team (and culture of winning) builder - Must have exceptional balance of driving top performance, building great culture and holding appropriate accountabilities.
  • Bachelors Degree or equivalent
  • Exceptionally High Achiever - Proven history of successfully, consistently leading teams to achieve quotas and objectives
  • Coach - A high energy professional with a strong knowledge of sales methodology, positive attitude, and a deep desire to develop people and grow their careers in a supportive, yet accountable, work environment.
  • Analytical - High degree of business acumen and ability to provide consistent, accurate sales forecasts.
  • Solution Oriented - Ability to identify and creatively solve problems, including matters related to systems and sales processes.
  • Proven Influencer - Excellent written/verbal communication and customer relationship skills are critical.
  • Collaborative - Ability to forge strong bonds and work collaboratively with key external and internal partners such as Marketing, Business Development, Product, other Sales channels.
  • Ethical - Customer focused and does the right things the right way every time.
  • Efficient - Excellent organization and time management skills.
  • eCommerce geek - Keen understanding of and sales experience at a SaaS or eCommerce company strongly preferred
  • Attentive - Passion for client service and satisfaction and are able to manage sensitive information and numerous details with ease.
  • Driven - Able to develop and successfully execute S>M>A>R>T>E (excellence) sales plans with a positive outlook and a clear focus on quality and business performance.
  • Techie - Sound knowledge of Salesforce as well as strong Internet, email, and electronic document management skills. A basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email and online marketing tools) a big plus.
Inside BigCommerce

BigCommerce is a robust, flexible commerce platform that provides established and emerging brands with everything they need to launch, promote, manage and scale a successful online store.BigCommerce merchants earn more than retailers on competitive commerce solutions thanks to advanced features, better site performance and streamlined business processes. Founded in 2009, the company has received more than $100 million in funding from SoftBank Capital, American Express, Telstra Ventures, General Catalyst, Revolution Growth and FLOODGATE. BigCommerce supports thousands of retailers around the world from its offices in San Francisco, Austin and Sydney.

We’re a team of smart, passionate and talented people on a mission to democratize commerce. If you’re looking to work with industry leaders and love what you do, we want to hear from you!

Perks & Benefits
  • An amazing company culture that doesn’t just talk values, but lives them
  • Open vacation policy for salaried team members and generous accrual vacation policy for hourly team members, + paid sick time
  • Competitive compensation packages and meaningful stock grants for every employee
  • Comprehensive health insurance coverage that starts on day one
  • Fully stocked kitchens and craft beers (don’t worry, we also subsidize gym memberships)
  • Three especially cool offices in Austin, San Francisco and Sydney
  • A free online store to help you live out your entrepreneurial dreams
  • Employee-driven teambuilding activities like paintball, rock climbing, social sports leagues, hackathons, movie nights, river floats, etc.
  • Time off for volunteering and employee-driven charity events
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Open door policy
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees parking in a garage on the property.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Lunch and learns
Promote from within
Mentorship program
Career mentorship is available.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

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