The Opportunity

The Principal Product Manager for Identity and Reputation will be responsible for helping our travelers and partners (property owners and property managers) be confident and efficient in transacting with each other through our platform. Travelers want to know the property actually exists and will be as it has been described. Partners want to know the traveler is going to follow their house rules and leave the property as they found it. Both parties would like to know that the other is who they say they are, and that other people have had great experiences with them.

We need to decide which identity data elements and reputation signals need to be gathered, verified and communicated without creating too much friction in the marketplace. It is both a psychological and technical challenge to motivate travelers and partners to help each other transact. We’re looking for a senior product manager who is qualified and excited to take on this challenge.

Responsibilities:

• Contribute to the product vision and planning and drive the product roadmap

• Work with cross-functional stakeholders to research requirements

• Make recommendations regarding policy changes

• Work closely with user experience designers to research, define, and test UI

• Collaborate daily with the development team to define and prioritize user stories

• Drive a high-velocity testing roadmap to ensure continuous learning

• Help evaluate, integrate and manage relationships with external vendors

• Monitor and investigate customer feedback and customer support metrics

• Manage resolution of urgent technical issues

• Launch new features in collaboration with customer service and product marketing

• Lead competitive watch activities to identify gaps and opportunities to improve

• Collaborate with the business intelligence team to define, track and report on key metrics

• Communicate broadly on decisions, progress and plans

Qualifications:

• 5+ years of product management experience

• Experience in data-driven decision making and the scientific method of observing, hypothesizing and measuring to learn and refine strategy and tactics

• Proven track record of leading a product line in a global, fast-paced environment

• Ability to lead cross-functional initiatives and drive collaborative decisions

• Experience with online travel and/or consumer marketplaces preferred

• BS or BA in related field or equivalent work experience

• Must be willing to travel 5% Internationally

Benefits

• Great Medical & Dental Plans

• Highly Competitive Pay

• Target Annual Bonus

• 4 weeks Paid Vacation

• Employee Purchase Discount Plan

• Discounted vacation rental on a yearly basis (taxable benefit)

• Free drinks & snacks

• Weekly company update talks with our leadership team

• Free Listing on HomeAway.com

• Discounted Metro Bus & Rail pass

• Electronic adjustable stand up desk