Sales Development Representative (SDR)

Role Description

Sales Development Representatives (SDRs) are responsible for identifying and creating new sales qualified leads and opportunities from targeted accounts and chase lists. The SDR is tasked with determining a single selling objective, evaluating buying timelines, and qualifying the ability to buy for each prospect. The SDR will also coordinate with their Sales Executive and Solutions Architect counterparts to determine the accounts that require research and prospecting activities to secure a sufficient flow of additional qualified opportunities. An implicit responsibility of the SDR is to conduct business dealings in a way that creates a superior prospect experience that will set the stage for effective sales follow-up, as well as future product sales.  Successful SDRs will be eligible for promotion to Sales Executive after one year.

Responsibilities

Prospect, educate, qualify, and develop Target Accounts and assigned leads to create sales-ready leads and opportunities:

• Interact with prospects via telephone and email - 100+ contact per day
• Research accounts, identify key players, generate interest and develop accounts to stimulate opportunity
• Disseminate opportunities to appropriate sales reps, educating rep as necessary about the opportunity
• Successfully manage and overcome prospect objections
• Become a trusted resource and develop superior relationships with prospects
• Update prospect interaction in Salesforce to ensure efficient lead management
• Consistently achieve qualified opportunity quotas to ensure territory revenue objectives
• Provide closed-loop feedback to ensure continuous process optimization

Required Skills/Experience:

• Up to 1 year applicable work experience
• A self-starter with a track record of successful, credible lead follow-up and sales development at multiple executive levels within an organization; familiarity with marketing automation space a plus.
• Pre-call planning
• Opportunity qualification and objection handling
• Call structure and control
• Time and territory management
• Proven track record achieving measurable inside sales goals in an automated sales environment where accurate entry and management of lead data in a CRM system was required
• Ability to work in a high-energy sales team environment; team player
• Positive and energetic phone skills, excellent listening skills, strong writing skills
• The highest level of integrity
• Proficient with standard corporate productivity tools (email, voicemail, conference calls, demonstrations, etc.)
• Sales training and Salesforce experience a plus
• 4-year College degree required

We Are:

Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service – and the people who make this happen.