Sales Trainer
Description: Sales Training Specialist (US)
The Global Sales and Marketing Operations team has a Sales Training Specialist position opening in Austin, Texas focused on supporting local sales leadership to continuously improve their teams’ knowledge, skill, and ability to sell HomeAway value, products, and services. The training specialist will report directly to the Americas Training Delivery & Coaching Manager and will need to work effectively in a matrix environment.
The Sales Training specialist will be responsible for managing & delivering training material for the US sales team with a priority focus on new hire, product, sales process, and sales tools for both Owner & Property Manager Sales teams. Working in a global team environment, the Sales Training specialist will ensure the successful implementation of new or existing programs to meet the training needs of the US team. The position will also include supporting Quality Assurance activity related to evaluating adherence to a global sales process and customer messaging. The Sales Training Specialist will build strong relationships with local Sales leadership and provide on-going training program support and consultation. This person must have excellent skills in researching and translating technical topics into engaging content that sales can understand and apply.
Key responsibilities
- Manage and coordinate identified training content and delivery to ensure consistency, quality, accessibility and overall effectiveness of training programs.
- Administer new hire sales training programs in coordination with sales managers
- Track training metrics
- Develop and implement innovative methods to deliver training material
- Support Quality Assurance initiatives to evaluate adherence to a global sales process to ensure consistency with customer engagement, sales messaging, and process (call monitoring enablement, time studies).
- Lead training delivery (directly or coordinating with a subject matter expert to deliver training) and quality enhancement projects to improve Sales effectiveness and productivity.
Skills and Experience required for this position
- 1-3 years professional experience in either sales or training industry
- Experience leading group training classes and/or public speaking
- Knowledge and demonstrated experience in sales learning and development methods and/or Instructional Design a plus
- Ability to work under pressure and adapt to rapidly changing products, deadlines, and requirements.
- Strong and proven experience in project planning and coordination.
- Strong verbal and written communication skills
- Must be a self-starter, have a bias for action and be able to drive for results.