Duo Security
Our mission is simple: democratize security by making it easy and effective for everyone to use.
Austin, TX
Hybrid

Senior Customer Success Manager

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Duo is a high growth, venture-backed security startup based in Ann Arbor, MI. Founded in 2010 by renowned security experts Dug Song and Jon Oberheide, Duo is used by thousands of organizations every day to provide strong authentication security.

Are you looking for an opportunity to make a difference at a high-growth, pre-IPO powerhouse while building your career? Customers are the lifeblood of our company and Duo is looking for strategic, sales-focused, and results-driven Technical Customer Success Managers to engage, retain, and enable our customers to fully utilize Duo’s solutions. The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of Duo customers. As a CSM, you will be the primary advocate for each customer, guiding them along a path to success and engaging resources across Duo to accelerate value realization for each customer. The ideal candidate will be as passionate about Duo solutions as they are about providing an exceptional experience for every customer.

Responsibilities:

  • Own the ultimate success of Duo’s customers, including customer onboarding, project success, retention, and renewal
  • You ensure that customers derive maximum value from their investments in Duo and fully leverage their subscriptions and services on an ongoing basis
  • Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint
  • Drive seamless onboarding processes and work cross-functionally with our support and services team to proactively manage each customer’s successful deployment
  • Develop and implement tailored programs that provide continued value to the customer, ensure renewals and drive long-term account growth
  • Proactively manage each customer’s business needs and environments – actively seek opportunities to up-sell, cross-sell and generate referrals
  • Drive and execute customer renewals

Qualifications: 

  • 5+ years in a customer facing role
  • 2+ years experience in a role either in IT, preferably network administration, system administration, or support
  • Self-starter with a proven track record of driving customer success (adoption, renewals, quarterly business reviews)
  • Ability to understand customer requirements, identify up-sell and cross-sell opportunities
  • Experience working with an enterprise solution sales team and partnering with account executives in development and closure of sales opportunities
  • Familiarity with IT security concepts and industry trends
  • Highly data-driven with a commitment to process
  • Excellent verbal and written communication skills, professionalism 
  • Team player with the highest level of integrity
  • Passionate about technology and how it can be leveraged to drive business impact

You also...

  • Care about contributing to an amazing work culture and environment
  • Are comfortable with the rapid, unpredictable nature of a tech startup
  • Prefer trying and failing to getting it perfect the first time

Excited? We want to hear from you! 

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What are Duo Security Perks + Benefits

Duo Security Benefits Overview

We like to keep everyone happy and healthy. From financial security to personal growth, we're here to support you.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Onsite office parking
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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