Senior Manager Partner Success

| Austin | Hybrid
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About Us:

Have you ever had the opportunity to impact the lives of millions of people in a meaningful way and help them enjoy time away with their friends and families building memories? 

That is what we do here at HomeAway.com, an Expedia Inc. company. We are the leading vacation rental website in the world with more than one million online bookable vacation rentals. Our mission is to make every vacation rental in the world available to every traveler in the world through our online marketplace and we're committed to helping families and friends find the perfect vacation rental to create unforgettable travel experiences together. 

The Opportunity

Professional Property Managers are one of the fastest growing segments of suppliers who receive bookings in the HomeAway marketplace. With our commitment in helping these Partners in continuing to be successful and in maximizing booking volume, we provide consultative Account Management services. As we take a programmatic approach to how we consult and coach our Partners for success, we are looking for an analytical and product focused Senior Manager to develop processes and implement tracking mechanisms in our fast-paced evolving environment, while leading a team of Account Managers and owning relationships with our Large and Enterprise Partners. This requires strategic agility, a focus on program management, deep interest in ecommerce products and optimization and the desire to lead and motivate teams. Our optimization initiative is a top company goal...

Job Description:

  • Overall leadership of Partner Success Account Management team working with Large and
  • Enterprise Partners; includes recruiting, retaining and coaching while assisting in the management of relationships to improve Partner performance on HomeAway’s network of sites and presenting to high-level Decision Makers.
  • Key contributor to the broader NA Sales Management team, as well as internal partners, in regards to strategy, improving performance and process and soliciting feedback for product improvement. 
  • Demonstrate business acumen, strong knowledge of products, ecommerce sales funnel, monetization and optimization, sales process improvement and a solution based approach to challenging problems. 
  • Forecast business projections based on documented pipeline, opportunity and trends.
  • Create and manage pipeline and territory coverage plan. Analyze opportunities and trends to set quotas.
  • Develop and sustain key partner relationships by providing relevant data insights and consulting services to Partners (revenue management advice, marketing opportunities within HomeAway’s network)
  • Work with Account Managers to ensure that their Partner content (content, rates and availability) is consistently optimized and competitive to maximize customer conversion

Required skills:

  • 7+ years of inside/outside individual contributor sales experience (business to business sales required).
  • 3+ years of managing Account Management or Client Success teams with eCommerce products.
  • Analytical and experienced with managing business forecasts and budgets.
  • Organized, data-driven and goal oriented believer in building great sales systems and processes. 
  • Documented strategic or process improvement strengths. You have perspective and can see and discuss multiple aspects and impacts of issues and project them into the future, recognize what can/should be done now to affect future performance, and see and understand the challenges between the current and the ideal situation.
  • Detailed knowledge of Salesforce.com & Microsoft Office (Excel, PowerPoint, Word)
  • Demonstrated success working cross-functionally in matrixed organizations with the ability to forge strong bonds and work collaboratively with key partners 
  • Bachelor’s Degree

Benefits:

  • Competitive health and insurance benefits
  • Competitive salary
  • Annual target bonus or commission
  • Paid vacation and sick time
  • Vacation rental on a yearly basis (taxable benefit)
  • Employee Stock Purchase Program
  • Free snacks and beverages
  • Frequent company update talks with our leadership team
  • Free listing on HomeAway.com
  • Electronic, adjustable stand-up desk
  • Discounted Metro & Rail pass
  • Casual dress
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Location

Expedia Group has three offices in the Austin area with a 16-story building now open in the Domain.

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