Senior Network Engineer (6 Month Contract)

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Sr. Network Engineer (6 Month Contract)

Four Points Office

Summary:

  • BigCommerce is looking for a talented Network Engineer to join our growing team. This Engineer will be responsible for ensuring the maximum possible service availability and performance for BigCommerce internal network and connectivity to SaaS tools. You will be responsible for Design and Implementation of our network. Design and implement a world class network infrastructure; Establishes and maintains network performance; troubleshooting network problems.

What you’ll do:

What You’ll Do
  • The Senior Network Engineer is responsible for ensuring the maximum possible service availability and performance for the Bigcommerce internal corporate network and connectivity to mission critical SaaS tools.
  • Security of internal assets and proprietary information is a primary concern of this project.
  • Design and implement an international ready network infrastructure, with the ability to support offices on 3+ continents.
  • Establish and maintain network performance by troubleshooting network problems.
  • Key contributor in the Bigcommerce network refresh project.
  • Design and build out improved internal network for four offices worldwide.
  • Design and build uptime monitoring and alerting, including intrusion detection and prevention.
  • Design and build security audit procedures and reports.
  • Gain sign-off from IT, Network and Security leads.
  • Participate in Daily Stand-Ups.
  • Define, document and enforce system standards according to industry best practices and real world functionality.
  • Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with others on network optimization.
  • Secure network system by establishing and enforcing policies; defining and monitoring access.

Who you are: 

  • 7+ years experience support supporting large Office Networks
  • Industry Recognized and/or Certified, e.g. CCNA, CCNP
  • Expert in Firewalls and VPNs: On Perm and SaaS
  • Expert in Network Monitoring
  • Expert is Disaster Recovery and High Availability for key Office Services
  • Expert in securing SaaS, e.g. G-Suite, GitHub, Salesforce, Marketo, Zuora,
  • Good knowledge of Microsoft Active Directory, LADP, and Radius Services
  • Good written and oral communication
  • Works will in a small team

Experience:

  • Problem Solver with the following experience; LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning, Project Management.
  • 7+ years experience supporting large Office Networks
  • CCNA Certified
  • CCNP Certified or equivalent experience
  • Expert in Firewalls and VPNs: On Prem and SaaS
  • Expert in Network Monitoring
  • Expert in Intrusion Detection and Prevention
  • Expert in Disaster Recovery and High Availability for key Office Services
  • Expert in securing SaaS, e.g. G-Suite, GitHub, Salesforce, Marketo, Zuora,
  • Good knowledge of Microsoft Active Directory, LDAP, and Radius Services
  • Good written and oral communication
  • Works well in a small team
  • Can be given tasks and deadlines, and can be counted on to meet them
  • Nice To Have Experience:
    • Supported over 1500+ employees
    • Supported over 300+ services accounts
    • Supported over embedded, remote, and Offshore Contractors
    • Supported a Global Enterprise across 3+ continents
    • Supported SOX Audits and PCI Compliance

BigCommerce is a robust, flexible commerce platform that provides established and emerging brands with everything they need to launch, promote, manage and scale a successful online store. BigCommerce merchants earn more than retailers on competitive commerce solutions thanks to advanced features, better site performance and streamlined business processes. Founded in 2009, the company has received more than $100 million in funding from SoftBank Capital, American Express, Telstra Ventures, General Catalyst, Revolution Growth and FLOODGATE. BigCommerce supports thousands of retailers around the world from its offices in San Francisco, Austin and Sydney.

We’re a team of smart, passionate and talented people on a mission to democratize commerce. If you’re looking to work with industry leaders and love what you do, we want to hear from you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
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    • PHPLanguages
    • PythonLanguages
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    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
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    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Open door policy
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees parking in a garage on the property.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Lunch and learns
Promote from within
Mentorship program
Career mentorship is available.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

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