Senior System Engineer
BigCommerce, named a "Best Place to Work" in Austin 2017 is looking for a driven, Senior System Engineer to join our IT team and ensure core IT operations are supported, maintained, and constantly improving.
As the Senior System Engineer you will be very hands-on, senior member of the Technical Support team. You will work with other System Engineers and Network Engineers, and Key Stakeholders to fix and help refine our office infrastructure. You will help refresh our office hardware, upgrade and maintain software, deliver services to automate desktop support, and asset tracking. You will also provide documentation and reports on the health of our office infrastructure.
Duties and responsibilities
- Serve as project lead on various system upgrades and maintenance
- Collaborate with various departments and vendors
- Global support of server hardware and software
- Active Directory design and maintenance
- Support security audit procedures with logs and reports
- Write scripts that perform system tasks and change configurations
- Analyze business and IT processes, technologies and make recommendations
- Hardware upgrades and patching
- Manage office server Infrastructure
- Support Office users with access to SaaS
- Final escalation point for complex software and hardware issues
- Support office build outs
- Provide guidance, mentoring, and work leadership to other IT Engineers
- Document maintenance plans and knowledge articles
Who you are:
Must Have
- 5+ years experience support supporting large Office Networks
- MCSE Cloud Platform and Infrastructure or equivalent experience
- Expert knowledge of Microsoft Active Directory, and Radius Services
- Knowledgeable in SSO, 2FA, and Password Management
- Experience in SaaS firewalls
- Expert in SCCM
- Expert in securing Microsoft Windows Systems and applications
- Expert is Disaster Recovery and High Availability of key Office Services
- Expert in PowerShell or other scripting language
- Have experience in Identity Management best practices
- Have supported multiple global offices
- Have experience building out new offices
- Have supported PCI and SOX audits
- Have experience with VMWare
- Exceptional ability to provide a high level of problem solving and technical troubleshooting skills
- Excellent verbal and written communication skills
- Excellent organizational skills
- Excellent verbal and written communication
- Exceptional ability to provide a high level of support with a customer first attitude.
- Exceptional ability to seek out opportunities to increase internal client satisfaction and deepen client relationships.
- Passionate about technology, strong desire to make our environment better
- Persistent approach in problem solving and works with a sense of urgency
- Desire to help and train users so they better understand the solutions we offer
Nice to have:
- CCNA Certifications
- Google G-Suite Certification
- Project management experience
- Experience with Lifesize
- Experience with Google Hangouts
- Experience with call center
- Experience with Salesforce
- Experience with SaaS telephony, Five 9
Inside BigCommerce
BigCommerce is a robust, flexible commerce platform that provides established and emerging brands with everything they need to launch, promote, manage and scale a successful online store.BigCommerce merchants earn more than retailers on competitive commerce solutions thanks to advanced features, better site performance and streamlined business processes. Founded in 2009, the company has received more than $100 million in funding from SoftBank Capital, American Express, Telstra Ventures, General Catalyst, Revolution Growth and FLOODGATE. BigCommerce supports thousands of retailers around the world from its offices in San Francisco, Austin and Sydney.
We’re a team of smart, passionate and talented people on a mission to democratize commerce. If you’re looking to work with industry leaders and love what you do, we want to hear from you!
Perks & Benefits
- An amazing company culture that doesn’t just talk values, but lives them
- Open vacation policy for salaried team members and generous accrual vacation policy for hourly team members, + paid sick time
- Competitive compensation packages and meaningful stock grants for every employee
- Comprehensive health insurance coverage that starts on day one
- Fully stocked kitchens and craft beers (don’t worry, we also subsidize gym memberships)
- Three especially cool offices in Austin, San Francisco and Sydney
- A free online store to help you live out your entrepreneurial dreams
- Employee-driven team building activities like paintball, rock climbing, social sports leagues, hackathons, movie nights, river floats, etc.
- Time off for volunteering and employee-driven charity events
