Our mission is to create thriving local economies. Through technology, creativity, and service, we provide great local businesses around the world with do-it-for-you products that make them stronger, for a price that works for them. Founded in 2010 out of Stanford University, we’re headquartered in Austin, TX, with an office in New York City. The response we’ve seen from local businesses everywhere has been incredible. As the voice of more local businesses than any other company, we're the fastest-growing startup in Austin, backed by leading investors in New York and Silicon Valley. Across the company, we have over 500 colleagues who care deeply about local businesses (read: local heroes), set high expectations for themselves, and want to be a part of something big.

About the Content Team:

The Content Team is core to Main Street Hub’s products, and Community Managers are the voice of our local business customers. We’re a group of highly creative, intelligent, driven individuals, who come to work every day excited to tell the stories of our customers. We protect our customers’ reputations, spread word of mouth online, deliver outstanding customer service on their behalf, and ultimately grow their brands.

We also collaborate with other teams within Main Street Hub to better understand our customers’ needs and ensure they receive the best creative work available. In short, we’re a fast-moving team of emotionally intelligent individuals with an unparalleled passion for helping local businesses connect with their customers.

What will you do?

• Be the voice of a portfolio of our customers: all local businesses, from restaurants and salons, to auto repair shops and boutiques, and beyond.


• Write a variety of content that connects with consumers: protect and improve our customers’ reputations by responding to customer reviews; craft original, creative messages that keep our customers top-of-mind with consumers; and reach out online to spark relationships with potential consumers.


• Collaborate with intelligent, inspiring colleagues to continually improve team and individual performance.


• Implement feedback from customers and teammates quickly and effectively to ensure customer satisfaction and best-in-class content quality.


• Any other responsibilities as may arise in the context of a fast-moving startup.

Why is it awesome?

• You’ll be surrounded by individuals who thrive on pushing themselves and each other to innovate. We’re constantly raising the bar and we all get better along the way.


• You’ll be challenged creatively every single day. And you’ll have access to a team of highly skilled editors to sharpen your writing skills along the way.


• You’ll learn about different kinds of small businesses and industries, both from a business owner’s perspective and a consumer's perspective. You’ll also have the opportunity to be exposed to cutting-edge technology and social media marketing strategies, product development, and whatever else about the business you’d like to learn.


• You’ll have the opportunity for growth -- Main Street Hub is on the way up, paving exceptional career paths for exceptional talent.

What does it take to succeed?

• Enthusiasm for local businesses and a strong fit with Main Street Hub values.


• Outstanding communication skills and excellent writing ability.


• A remarkable degree of creativity and intellectual agility.


• A familiarity with and interest in online communication channels: social media, customer review websites, email marketing, and the next medium on the horizon.


• Deadline-driven, detail-oriented, and conscientious.


• Personal ambition -- you embrace challenges, you’re energized by more, more, more, and you’re inspired by learning and growing.


• Passion for working in a fast-paced, high-growth startup environment.


• Unwavering integrity and strong character.


• A bachelor’s degree.

What are the perks?

• Three weeks paid time off, plus holidays


• 100% paid medical, dental, and vision insurance for employees, and 50% of premiums paid for dependents


• The opportunity to earn stock options


• 401(k) plan


• Brand-new office in the heart of downtown Austin


• Professional development and experience working at one of the fastest growing startups in the country

Sounds like something you want to be a part of? Great. Let's get started:

1. When applying, please include a resume and cover letter.


2. At the bottom of your cover letter, write a response to this Yelp review on behalf of the business owner.

• Do not reach out to MSH, the business owner, or the customer for any additional information.


• Do not offer the customer any form of compensation.


• You’ll be evaluated on creativity, voice, your ability to properly address customer concerns, and, when necessary, defend the business.