Who We Are  

Sprinklr is 1300+ employees strong, valued at $1.8 billion, and one of the fastest growing companies in the history of enterprise software.

In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters...a lot.

That’s why -- from the very beginning -- Sprinklr set out with the mission to become the most complete social media management platform for enterprise. We help the world’s largest brands do marketing, advertising, customer care, sales, research, commerce and more on Facebook, Twitter, LinkedIn and 21 other social channels globally - all in one integrated platform.

Today, we’re revolutionizing customer engagement in 75+ countries for more than 1000 of the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, Uber, and more than 50% of the Fortune 50.

We’re now leveraging our market-leading position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software: unifying their front office!

And we’re bringing the very best talent in the world together to get there.

Meet our Success Management Team!

We delight our customers every day. And we will do whatever is needed to ensure they are happy, they are realizing their business goals and they have strong adoption of Sprinklr products and services.  

We measure our customers delight by focusing on accomplishing the following objectives:

• Revenue retention - delighted customers don't want to leave.
• Product adoption maturity - proven success demands new success goal attainment.

What You'll Do

Sprinklr is looking for interns to assist our Success Managers and Directors. Success Management Interns (SMIs) are important resources who contribute to the success and delight of client needs.  SMIs help to ensure the following (and more) outcomes from every client project:

What Are Your Responsibilities

A Success Manager Intern (SMI) will ensure that every client derives the most value possible from the Sprinklr experience - through consultation, education and support. SMI's will report directly to Success Managers (SMs) and Success Directors (SDs) and will act as a day-to-day resource to support ongoing projects and accounts.

Tasks may include (but are not limited to) helping support:

• Platform configuration (no experience necessary - Sprinklr will ensure all interns go through ample training).
• Helping SMs prepare client presentations and support deliverables for meetings.
• Follow-up on outstanding client support tickets and update SMs as needed.
• Research industry trends and news to be shared with SMs.
• Provide general account support to SMs and SDs, while also gaining client-facing experience.

Success in this position requires a passion for technology, client service skills, the ability to thrive in a dynamic, team-focused environments and a passion for helping clients achieve results.

Who You Are & What Makes You Qualified:

• Juniors, seniors, graduate students and recent graduates (no more than 1 year out of school).
• Ability to work 35 - 40 hours per week Monday - Friday.
• A minimum 3.25 cumulative GPA required.
• Previous internship experience preferred (preferably in enterprise software account. management, or digital and social account management at a brand or agency).
• Friendly and approachable personality.
• Ability to work independently and as a member of the team.
• Can apply new technologies quickly and has a passion for social media and technology (i.e. Facebook, Twitter, YouTube, etc.)
• Can work effectively and efficiently to meet deadlines and juggle several assignments simultaneously within a dynamic and fast-paced environment.

• Have a passion for solving client challenges and have a commitment to client delight.
• Take initiative and are proactive - goes above and beyond the call of duty.
• You have excellent communication skills; both verbal and written.

Benefits & Perks:

• Office locations include fully stocked kitchens with healthy snacks and beverages.
• Catered lunches once a week, as well as regular catered happy hours and team outings.
• Will be assigned two mentors at Sprinklr - one within the Success department and one outside of the Success department for cross-learning and support.
• Participation in our Intern Training Series, which will cover off on a number of topics that will help build your professional skill set.
• Assist some of the largest global brands and gain client-facing experience.