As a Support Engineer team member you will provide world-class support to our customers over the phone, via support tickets and/or through our live chat system. We have 1st (9am to 5pm Central), 2nd (5pm to 1am Central) and 3rd (1am to 9am Central) shifts available.

In Customer Support the entire company’s got your back. From development to the operations team, we support initiatives to increase your efficiency, allowing you to focus on providing an amazing experience for our clients. You are fully empowered to do your job - without quotas – it’s all about making the customer’s experience the best it can be. At Tenfold we offer careers, not jobs. Start out in support and choose your destiny. We train and promote from within and encourage continued learning.

Tenfold is the world's leading Sales Performance Platform built for enterprises and high-growth companies. Tenfold helps companies increase revenue and build better relationships with their customers by allowing them to measure, analyze and improve every aspect of the customer journey.

What you will do:

• Responsible for all customer support issues. That means you'll be the one our customers turn to when they have a problem and providing the solution should be your top priority!
• You'll need to apply creative problem-solving techniques to identify the source of problems while at the same time keeping the customer updated with progress of the issue.
• You'll have to take the initiative to learn about the customer, understand their problem, and determine the best way to fix it.
• You'll need to be well-versed in all the parts and services involved in running an application an diagnosing .
• The right person for this job is someone who can multi-task between supporting customers and during periods of downtime create how to articles, create how to support videos, and write detailed documentation.

Benefits:

• Compensation (We offer market competitive salaries) 
• Stock Options (Every employee is an owner in the company) 
• Health Benefits (Medical, Dental, and Vision) 
• 401K 
• Generous Vacation Time (Who doesn’t like time off?) 
• Transportation (Garage parking or commuter reimbursement)