We are currently looking for Technical Support Engineers who are interested in joining our Customer Support Team and creating an Award Winning World Class Support Organization. Some people like to solve complicated technical problems and some enjoy working in a fast paced, high intensity environment…AlienVault is looking for someone who loves both!

If you’re looking for an opportunity or want to help grow and be a part of an Award Winning World Class Support Organization, this could be the role you’ve been looking for!
 
Responsibilities

• Provide Technical Support to Customers over Portal, Email and Telephone mediums
• Solve Technical Challenges related to the Installation, Deployment and Management of AlienVault Technology
• Document, Escalate and Follow Through with Undesirable Product Conditions and/or Issues
• Create, Revise and Publish internal and public facing Product Solutions 
• Interface with the Development, Engineering and Sales Teams

Qualifications

• Intermediate Linux Command Line Experience
• Knowledge of Open Source products (OpenVas, WireShark, Snort, NESSUS, NFDump, nTop)
• Extensive Trouble Shooting skills involved with Appliance Installation, Deployment and Usage in a Complex Network Environment
• Deep Hands On Experience Performing Network/System Administration and/or Technical Support in Complicated Multi-Device Networks
• Production use of CRM Systems (OTRS, SalesForce, Assembla etc.)
• Knowledge of RMA Procedures and EOL Policies
• Ability to Communicate in a Professional, Friendly and Effective Manner
• Proven Written and Verbal Communication Skills explaining complex procedures
• Previous Experience providing Technical Support for a Network Security Company specifically shipping Network Security Appliances
• Previous Customer Facing role (Customer Service, Support, etc.)
• Ability to provide Technical Support while achieving a high level of Customer Satisfaction
• Strong Collaborator, Solutions Oriented Team Focused
• High-Energy person with an extremely Positive Attitude
• Must Play to Win

Benefits

• Medical / Vision / Dental
• 401(k)
• Health Flexible Spending Account (FSA)

 
The position is located in Austin, Texas
 
Join the Alien Nation!  

We're on a mission to provide organizations throughout the universe with highly intelligent security that is affordable and simple to use. We founded AlienVault to help organizations of all shapes and sizes achieve world-class security without the headaches and huge expense of other solutions. And we are passionate about our mission! Interested in joining our Alien Nation? We're a peace-loving bunch of extraterrestrials interested in nothing less than changing the world of security to be attainable to organizations. Besides having the opportunity to work for an award-winning company, offering an award-winning product, you'll have a chance to work with some of the brightest minds in the security industry. Join the revolution today!