About Main Street Hub:

Main Street Hub is the voice of more local businesses than any other company. Utilizing its proprietary technology, the company offers a unique “do-it-for-you” marketing platform that integrates social media, customer reviews, web, and email marketing to help local businesses get more customers and keep them coming back while saving them valuable time. Their team of dedicated, bright, positive people from all backgrounds is on a mission to create thriving local economies and help merchants and customers discover community.

Backed by leading investors, Main Street Hub was founded in 2010 and has grown to a team of over 500 colleagues with offices in both Austin, Texas and New York. Main Street Hub provides an essential service for local businesses and has been named one of the fastest growing private companies in the U.S. by Inc. Magazine, the fastest growing startup in Austin by the Austin Business Journal, and a Top Workplace by the Austin American-Statesman. Main Street Hub currently has more than 8,000 local business customers and has published more than 8 million messages across the web.

Our mission is to create thriving local economies. Through technology, creativity, and service, we provide great local businesses across the country with a do-it-for-you solution that helps them drive results, at a price that works for them.

For more information on our culture, check out https://blog.mainstreethub.com/why-our-values-matter.

About the Engineering Team:

The Engineering team is on a mission to build the absolute best software in the local space. We use our data and technology to effectively create and manage local business owners’ digital assets at scale. While our customers are hard at work realizing their passion and dream, our software delivers to them -

• A compelling digital experience that matches the authenticity and spirit of that local business to their consumers. We can help the consumers to find their next favorite local joint or love their current one even more.
• Data-driven insights about their consumers and their business - insights they can use to compete with the giants and thrive.
• A content platform that empowers our content managers to create engaging content while having fun using the tools.

What you’ll do:

As the founding member of the Technical Support Team, you will be leading the effort to build out the Tier 3 support at Main Street Hub -

• Work directly with business analysts, engineers, and product managers for system releases that impact multiple products and tools, serving as the primary technical contact for users after system rollout
• Provide technical support and troubleshoot for all of Main Street Hub’s technical products and tools, especially issues with system integration
• Manage 3rd party tooling relationships and escalation of issues
• Upgrade software configuration when necessary
• Work as part of the engineering team to create and maintain technical notes on internal knowledge base
• Proactively seek additional responsibilities and assist other teams as needed

Qualifications:

Basic Vocational Skills

• 3+ years of experience working in a client facing call center, help desk or technical support environment or equivalent experience with a focus on technical consulting or development
• Ability to troubleshoot complex systems
• Able to clearly communicate with different business stakeholders, including engineering and non-engineering users of the system
• Ability to understand system architecture: make suggestions for improvements, push back against nonideal solutions, and debug any issues which arise
• Understand core CS fundamentals
• Expertise in Python is a major plus
• Successfully handle multiple projects and tasks concurrently
• Self-motivated with high energy, a strong work ethic, and ability to work independently with minimal supervision
• Dependable, organized, and able to prioritize your work
• Be able to defend yourself in Nerf gun wars that break out unexpectedly, escalate definitely, fun infinitely. If you are the instigator of said war, even better

Premium Vocational Skills

• Enthusiasm for local businesses and a fit with Main Street Hub values
• A thirst to learn, tenacity to take on hard problems, and the courage to own your responsibilities
• A selfless, team-first, can-do attitude
• Great attention to detail, because details matter (if you apply, include the word “purple” somewhere in your resume or cover letter)
• Strong work ethic (yes, again) - willing to put in extra effort to make sure the customers are served well
• Ability to handle ambiguity

Benefits:

• Mission-driven, values-based culture.
• Competitive pay and eligibility for stock options.
• 15 days paid time off, plus company holidays.
• 100% paid medical, dental, and vision.
• Paid parental leave.
• 401(k).
• Fun, casual, urban office environment.
• Professional development and experience, including opportunities to grow your career, working for one of most ambitious companies in Austin.