Company Overview

uShip is the world’s first and largest shipping marketplace. Consumers and businesses can compare and book bids from hundreds of thousands of customer-reviewed transportation service providers, ranging from independent owner-operators to the largest freight carriers and brokers. Customers save money and service providers use their empty cargo space – everyone wins! We’re an Internet company focused on solving a real-world problem and having loads (pun intended) of fun along the way. Our service providers are even featured in A&E’s real life drama, ‘Shipping Wars.’

Since launching uShip in 2004, our mission has been to be the world’s leading online solution for shipping anything, anytime, anywhere. We are passionate about empowering buyers and providers of transportation services to efficiently conduct business on an unbiased, transparent and competitive platform.

Job Overview

uShip is seeking a talented and energetic individual to join the Customer Operations team as a Trust and Safety Support Specialist on a temporary part time basis. This individual will work directly with the Trust and Safety team and Manager to protect our users and our business. If you have an interest in learning more about venture-backed .coms and fraud prevention, and are a motivated, smart, and driven individual, this may be the right position for you.

We are looking to hire someone on a part time 3 mos contract basis primarily to assist our T&S team in getting through a backlog of compliance confirmations. The employee will not work more than 29 hours per week, and we are flexible on daytime hours.

Job Responsibilities:

• Work with the Trust and Safety team on outgoing calls for compliance confirmation
• Maintaining detailed documentation pertaining to account attributes and actions
• Assist in resolving escalated disputes and identifying high risk users
• Educate customers on uShip’s terms and policies

Job Requirements:

• Eager to work in a dynamic, entrepreneurial environment, often with minimal supervision
• Creative problem solving skills – ability to think outside the box
• Good judgment and comfort escalating potentially risky users
• Customer service/support experience in a related industry
• Must be comfortable with phone and email support
• Proficient with Microsoft Excel, Word, and Outlook
• Strong written and oral communication skills
• Detail-oriented and self-motivated

Why you should join us:

• Fun and energetic company
• High potential for growth
• Mentorship from senior staff
• Chance to experience an innovative, fast-paced environment