Some people argue that account managers hold one of the most important roles at a company. Responsible for keeping clients satisfied, maintaining relationships, avoiding churn and upselling when the opportunity arises, account managers are a unique blend of customer support, marketing, sales and even IT.
The role often requires cross-departmental collaboration to solve issues and ensure the client is happy. It also comes with its challenges, as this role often serves as the main point of contact for the customer — but for those who excel, it can be a lucrative experience. Here are five Austin tech companies bringing on account managers now.
What they do: ShipStation’s platform helps online merchants mail off their sold goods by hosting order processing, shipment label creation and communication between sellers and buyers all from one place.
Open Role: Channel Account Manager
Seeking: A go-getter with four or more years of sales experience that can collaborate with marketing and sales to recruit and onboard new system integrators, digital agencies and e-commerce consultants. Knowledge of e-commerce platforms like Magento, Shopify and BigCommerce is a plus.
What they do: Under Armour Connected Fitness oversees the consumer-facing brands MapMyFitness, MyFitnessPal and Endomondo, which collectively add nearly 100,000 users a day. The company designs and supports digital health solutions to make it easier for people to track their health and fitness through wearable devices.
Open Role: Account Manager
Seeking: A highly motivated, reliable decision maker with at least five years of experience working in technology and at least three years in digital account management. This person will be traveling up to 10 percent of the time nationwide, so strong customer-facing skills are a must.
What they do: Procore’s project management software allows construction teams to connect their field staff with the project management crew over one universal tool. Their solutions include daily reports, drawing logs and specs, bidding updates, e-mail tracking, meeting minutes, and punch lists to ease popular pain points within the construction industry.
Open Role: Customer Success Manager
Seeking: Tech industry sophomores or construction project managers ready to help current Procore clients become experts using the software. Must be a team player.
What they do: OutboundEngine develops marketing content for more than 10,000 small businesses, helping them generate new and repeat business online. Their solutions include email automation, social media management and review and referral programs.
Open Role: Customer Success Representative
Seeking: Someone who is 100 percent customer focused. This is one of the most important roles at OutboundEngine, so they’ll need problem solvers with a great attitude who are able to offer empathy and assistance while maintaining composure during stressful situations.
What they do: By referencing large data sets, Quantcast provides behavioral online advertising analytics that helps marketers reach new audiences. The company is a late-stage, pre-IPO startup headquartered in San Francisco with a large Austin office, partnering with companies like Bravo, Slate, Yelp and The Onion.
Open Role: Customer Success Specialist
Seeking: You’ll be the one ensuring customers’ campaigns are executed flawlessly, so great communication, organization,l and attention to detail are a must. Bonus points if you have prior experience working with Salesforce, Excel and PowerPoint.
Images provided by featured companies and social media.